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Shelly Miller

Revenue Cycle Manager

Shelly Miller has been a dedicated member of Mecklenburg EMS Agency (Medic) for 12 years, excelling in various roles throughout her tenure. She was instrumental in the successful transition to an in-house billing department, which has become known for its excellent and compassionate customer service. In 2023, Shelly was nominated as a member of the American Ambulance Association Cost Data Collection Education Faculty, where she led educational sessions at regional EMS conferences across the country, helping EMS agencies navigate key challenges.

Shelly’s contributions to the EMS field were further recognized when she received the prestigious AAA Distinguished Service Award, highlighting her invaluable impact on both Medic and the EMS profession nationwide. Her dedication, expertise, and leadership make her an integral part of the EMS community.

Ryan Schott

Field Training Officer, Paramedic Crew Chief, & Tactical Paramedic

A senseless, tragic police-involved shooting incident in Charlotte, North Carolina in April of this year sent shockwaves across the country and especially in the public safety community. Eight law enforcement officers were injured during this act, four of whom lost their lives in the line of duty. Ryan, despite personal risk to himself, provided life-saving care as a member of Medic’s Special Operations tactical paramedic team. Though this is what this team is trained for, this situation was incredibly complex. Ryan exemplified the vital role EMS plays in protecting our community every day amid extraordinary circumstances. Ryan also received Medic’s most prestigious award, the Medal of Valor, for his actions that day and continues to serve as a Field Training Officer and Paramedic Crew Chief.

Heather Teague

Paramedic Crew Chief

Heather Teague has served her community for 26 years. She comes from a proud legacy of public safety as caring for fellow citizens was passed down from her father, a retired firefighter. It is clear that Heather learned from the best as she is now the most sought-after Paramedic Preceptor at Medic.

Heather is known for her knowledge and scene management skills in the field. Her nominations from co-workers describe Heather as, “approachable even on the worst days, caring, and the one that you want taking care of your loved ones.” This trust in her skill and empathy is one of the highest honors an EMS professional can have.

Mecklenburg EMS Agency is proud to recognize Heather as a 2024 Star of Life.