Shellaine Novak

PatientCare EMS is proud to honor Shellaine Novak as a 2024 American Ambulance Association Star of Life. With over 20 years of dedication to the EMS profession, Shellaine exemplifies the best that mobile healthcare has to offer. As the Clinical Services Director for PatientCare EMS in Sioux Falls, SD, Shellaine has worked diligently with system stakeholders to enhance patient outcomes, create a strong quality assurance environment, refine standard operating guidelines, reduce risk, promote safety, and deliver high-quality clinical education for employees.

Throughout her career, Shellaine has touched countless lives, providing compassionate care to her patients and fostering professional growth in her peers. She has played a pivotal role in training EMTs and paramedics, nurturing them into skilled and proud EMS providers. Before stepping into her current leadership role, Shellaine led a team of field training officers, driving improvements in the field training process. Even as Clinical Services Director, she continues to pick up shifts to maintain her direct patient care skills, demonstrating her unwavering commitment to her patients and team. She works closely with leadership and community partners to implement innovative improvements in EMS.

Beyond her professional achievements, Shellaine is recognized for her ability to inspire and uplift those around her. She consistently helps others succeed and reach their goals, fostering a positive and engaged culture through servant leadership. Her influence as a public service professional is felt throughout the organization, promoting personal and professional growth among her colleagues.

Shellaine’s dedication to guiding young EMTs and paramedics as they begin their careers is invaluable. She helps them navigate the challenges of the EMS field, paving the way for their success. Shellaine embodies the values of providing quality, compassionate care while inspiring others to do the same.

PatientCare EMS is honored to recognize Shellaine Novak as a 2024 American Ambulance Association Star of Life. Her continued impact on the organization, the Sioux Falls EMS system, and the broader EMS profession promises to be significant in the years to come.