Dena has been in public safety service for 23 years. She began her public safety career as a Police Dispatcher for The University of Kansas Police Department (Go Jayhawks!). During a ride-out while working at Southlake DPS for her EMT-B training, she answered the 911 call, dispatched the responding unit, and ended up transporting the patient with that unit and its crew to the hospital. Many only ever get to experience one side or the other of a 911 call; rarely both.
Dena has been a member of the Austin-Travis County EMS (ATCEMS) team since 2009 and is grateful to be employed by an agency that believes in the values of putting our patients and community first. EMS calls are received, triaged, and dispatched by ATCEMS Communications Medics, including delivery of pre-arrival treatment instructions. The Communications Medics’ role in the success of patient outcomes is considered equally as important as the treatment that the responding Field Medics provide. This is part of our “Zero-Second Response” model, in that at the moment a call for EMS assistance comes into our call center, our community is speaking to an ATCEMS Medic at the “zero-second.”
In addition to reading and taking walks along the beach, Dena loves to quilt for her grandkids, Kaden, Brooklynn, Emma, Tristan, and now baby Peyton… please no more for now, I need to get caught up!