Michael Arquette exhibited heroic leadership in response to the horrific mass shooting that took place in May 2022, at a local supermarket in Buffalo’s East Side neighborhood.

When informed of the shooting, Michael responded without hesitation. He quickly and expertly coordinated with police while triaging all the victims at the scene. He also protected other EMS providers from having to witness the tragedy, only involving them when it was an absolute necessity. Even after more help arrived, Michael insisted on staying at the scene to ensure that the crews onsite had the emotional and medical support they needed. Sadly, the massacre left ten people dead, and three others injured.

The courage and servant leadership Michael embodied that day are representative of the many reasons he is highly respected among team members and fellow supervisors at AMR Western New York.