Cheryl VanSeters

Cheryl VanSeters joined Life EMS Mobility Division in 2016 as an Emergency Medical Technician after becoming a State of Michigan licensed EMT. Her rapid ascent through the ranks exemplifies her commitment and dedication to the field of emergency medical services. In 2018, Cheryl transitioned to the Control Center as a System Status Controller and by 2020, she had achieved her Advanced Emergency Medical Dispatcher certification. Demonstrating a continued passion for excellence, Cheryl became a Field Training Instructor in 2024, focusing on improving training processes and methodologies for new hires.

Cheryl’s role as a mentor is central to her leadership style, characterized by her personal commitment to the professional growth of her colleagues. She is renowned for her ability to tailor her training techniques to suit individual learning styles, ensuring all new dispatchers are well-prepared and confident in their roles. Her proactive approach to workplace challenges and her anticipatory skills ensure smooth operations and a supportive working environment.

Her exceptional leadership and performance have consistently been recognized with top-tier Quality Improvement (QI) scores. Cheryl’s dedication extends beyond her official duties; she is known for volunteering for extra tasks and always being available to assist her peers and the field crews. This commitment was further highlighted when she topped her class at the National Emergency Number Association 911 Center Training Officer course.

Cheryl’s empathy and compassion shine through in every interaction, whether on the phone with a caller or in face-to-face discussions with colleagues and trainees. Her ability to bring joy and positivity to every shift not only uplifts her team but also enhances the overall atmosphere of the Control Center.

Life EMS celebrates Cheryl VanSeters as the 2024 Star of Life, a deserving recognition for someone who puts her heart into her job, positively impacting every person she interacts with and continuously driving change to improve the services at Life EMS.