Shelly Miller has been a dedicated member of Mecklenburg EMS Agency (Medic) for 12 years, excelling in various roles throughout her tenure. She was instrumental in the successful transition to an in-house billing department, which has become known for its excellent and compassionate customer service. In 2023, Shelly was nominated as a member of the American Ambulance Association Cost Data Collection Education Faculty, where she led educational sessions at regional EMS conferences across the country, helping EMS agencies navigate key challenges.
Shelly’s contributions to the EMS field were further recognized when she received the prestigious AAA Distinguished Service Award, highlighting her invaluable impact on both Medic and the EMS profession nationwide. Her dedication, expertise, and leadership make her an integral part of the EMS community.