Veronica Diaz

Veronica Diaz, EMT, has dedicated six years to emergency medical services, including nearly five years with Superior Air-Ground Ambulance Service of Indiana. As an Orientation Specialist, she combines frontline experience with a passion for education, mentoring EMS professionals as they prepare for the clinical and operational demands of prehospital care.

Veronica began her EMS career while attending the Hammond Area Career Center and entered private EMS during the COVID-19 pandemic. She gained experience in both interfacility transport and 911 response before deploying to Louisiana during the COVID-19 Delta surge and Hurricane Ida relief efforts. She has continued to step forward when communities need additional support, including assisting with EMS operations during severe storms and tornadoes in Northwest Indiana in 2026.

An unexpected injury helped reveal another of Veronica’s strengths. While temporarily assigned to light duty, she developed a structured program to better organize personnel assignments and support operational needs. After returning to full duty, she advanced to Field Training Officer and, in 2024, was promoted to Orientation Specialist.

In that role, Veronica has made a significant impact on the development of Superior’s workforce. Over the past two years, she has personally oriented 262 new EMS professionals, reinforcing clinical excellence, accountability, safety, and operational readiness. She also modernized the new-hire orientation program and created standardized training resources that continue to support employee development throughout the organization.

Veronica’s commitment to education extends beyond new-hire orientation. As an American Heart Association BLS Instructor and Certified Emergency Vehicle Operator (CEVO) Instructor, she contributes to clinical education and driver safety. She also remains involved with the Hammond Area Career Center, where she supports EMT practical examinations and mass-casualty training exercises while encouraging the next generation of EMS professionals.

From serving patients during public health emergencies and natural disasters to preparing hundreds of new clinicians for their careers, Veronica has consistently found ways to strengthen EMS. Her dedication to education, patient care, mentorship, and workforce development exemplifies the spirit of a Star of Life. Superior Air-Ground Ambulance Service of Indiana is proud to recognize Veronica Diaz as a Star of Life.