Jeffrey Wilken, CCEMT-P, Operations Manager for Superior Air-Ground Ambulance Service of Indiana began his EMS career in 2010 as an EMT with a hospital-based county 911 service. During his time there, he earned his Paramedic certification in May of 2014.

After becoming a Paramedic, he set out to further his career and take advantage of better opportunities by taking a position on a 911 contract with Superior of Indiana. While working 911 was a special and rewarding experience, Jeffrey was looking to expand his knowledge of pre-hospital and inter-facility mobile healthcare.  He excelled in his Critical Care Paramedic program and added that certification to his list of accomplishments.  

 Jeffrey’s love for treating patients in the emergency setting as well as the critical care transport setting was extremely rewarding.  However, he still wanted to do more for both his patients and fellow EMS providers. 

“Jeffrey was the station manager for our Valparaiso station when I first met him.  He was loved by his fellow EMTs and paramedics, he was always available and a true employee advocate.  When I was looking for an Operations Manager, I was awe-struck by his compassion, skills, and outgoing personality and knew immediately he would be an asset to the leadership team,” wrote his nominator for Stars of Life.

In his role as Operations Manager, he has continued to sharpen his leadership skills by studying leadership strategies and attending lectures and conferences on the topic. His leadership style closely relates to the ideas of reality-based leadership and extreme ownership. Jeffrey is a graduate of the Ambulance Service Management course in Spring of 2022 and co-authored a research paper about the recruitment and retention of EMTs and Paramedics in our current culture titled Swipe Right to Apply.

Today, six station managers directly report to Jeffrey. He oversees 300 field employees in a diverse company with 911 contracts, inter-facility transfers, critical care services, industrial EMS, and an MIH program. 

Jeffrey attributes his affinity for leadership to his past experiences as a youth sports coach and his ability to connect with his peers through understanding and empathy.

He is married to the love of his life, Ashleigh, and is the proud father to Holden and Wade.  He is active in his community and his son’s school as well as coaching football. 

Superior Ambulance of Indiana is a better company because of Jeffrey’s daily leadership and dedication.