Steve LaDue has skillfully provided mobile healthcare in his community for many years. He was previously a provider at Rural/Metro and Greece Ambulance, then joined Henrietta Ambulance (CHS Mobile Integrated Healthcare) in March of 2006. He has served in many capacities at Henrietta Ambulance, always as a first class provider.

Steve has a passion for being a Paramedic and for educating EMS personnel. His extensive experience gives him the ability to recognize when patients are truly sick and treat them accordingly. For example, when Steve and his partner were sent to a priority 4 illness call, and upon arrival, Steve immediately recognized the patient was having a STEMI even though the patient’s symptoms were vague. Steve initiated appropriate care and provided rapid transport to a percutaneous coronary intervention (PCI) center with a scene time of 8 minutes. This recognition of the critical illness certainly made a difference in the patient’s life.

Steve was one of the first Rapid Sequence Induction (RSI) Technicians in the region, and the first to perform an RSI without the assistance of a second Paramedic. He is confident and able to perform complex skills independently in order to best treat his patients. He has always challenged processes to ensure any changes were being implemented for the right reasons, though he remains flexible enough to modify his practice based on new evidence.

Steve comes from an EMS family, as his wife is also a Paramedic at an agency within the region. Steve is a skilled scuba diver, and at one point in his career he dove professionally, inspecting bridge pylons in lakes and rivers. Today, Steve enjoys scuba diving for recreation when he is not camping with his family or making beer in his basement.

Jenna began her journey in EMS as an Explorer. She held the title of Explorer President and received accommodation for Explorer of the Year. When she reached the age of a Firefighter and could no longer hold her position as an Explorer, Jenna transitioned to an Explorer Post Advisor in order to share her knowledge with the youth of Rush, New York. Shortly after this transition, Jenna accepted a role on the Board of Directors for Rush Fire Department, a position she holds to this day despite her unflagging commitment to CHS. As a result of her immense skill and compassion for her patients, Jenna has also moved into the role of Vice President and Lieutenant of the Ambulance for Rush Fire Department. She continues to serve there as the Lieutenant, as well as the Director of Operations.

Jenna has maintained her EMT-B level for nine years and is an asset to the EMS system. As an EMT at CHS, Jenna remains calm under pressure and expertly carries out essential tasks in critical situations. Her partner describes her as an excellent EMT and a wonderful person. Her calm presence and quick reactions make every call feel routine. She is always ready and willing to help, and is consistently up to date on the latest training.  

Jenna is one of the best EMT partners in our organization. She is not just an excellent EMT—she is also a wonderful person. When asked to describe a team player, her fellow CHS colleagues picture Jenna and enumerate her attributes. She remains calm under pressure and carries out the things requested in a critical situation with class. Said a colleague, “one time as we had a respiratory distress patient who was struggling and family was less than helpful she supplied everything I asked for from demos to equipment so smoothly it felt like a routine call.”

Jenna has a very positive attitude. She rarely asks if she can help—primarily because she has already started pitching in! She shows utmost compassion to her patients, but is also sharp and is consistent in improving her knowledge. She keeps up to date on the latest training and shares this with others through her work with the SIM team.