Jason Nugent has been a paramedic at Puckett EMS for almost 12 years and a supervisor for ten of those years. He worked as a Chattanooga medic before becoming ideally suited for the field supervisor position.

Jason was born and raised in Marion County, Tennessee. He has served as part of Kimball Fire & Rescue. He is active in his community and is a frequent attendee at Marion County Commission meetings. Marion County Mayor David Jackson has said he views Jason as the liaison between Marion County Commissioners and Puckett EMS.

Jason is well-known and well-liked in his community and within our Puckett EMS community. Any time there is a catastrophic event, Jason is on scene to assist—even when it means coming in on his day off from work.

Jason is fortunate that his wife is a long-term dispatcher for Marion County, so she is understanding of the business and Jason’s connection to the community.  

Sheila Norton has been with Puckett EMS, part of the Priority Ambulance family of companies, for 14 years. Sheila’s interest in EMS started early. She described how she was an “ambulance chaser” when she was young. Her family and friends thought she was just nosey, but deep inside, Sheila wanted to help. She would run after the ambulance in her neighborhood to see how she could help.

Sheila had a promising career in general merchandising, but that all changed in 2007 when her mother had a stroke. Sheila said the compassion and kindness the EMS crew showed her mother was amazing. She wanted to return that level of commitment and stewardship to other people, starting Sheila on her EMS journey. Sheila attended a rigorous in-house EMT-I program at Puckett EMS and excelled. Her career followed the same trajectory as Sheila rose to the position of Operations Supervisor today.

Sheila’s desire to help others is contagious. She consistently exemplifies genuine compassion and care for her patients and families. Sheila is a role model and “mother” figure to the younger EMTs and Paramedics who come through Puckett EMS. Her gentle yet stern way of leading resonates throughout the company’s culture.

Sheila has received numerous honors, including EMT of the Year and Paramedic of the Year, and she has been honored with several Phoenix Awards presented for exceptional trauma care delivery. Sheila’s patients are also quick to call her out on her compassionate care, noting that Sheila made them feel “like family.”