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Archives: Stars

Allen Steele

Written by Amanda Riordan on . Posted in Uncategorized.

Allen Steele’s EMS journey is a testament to his unwavering dedication to serving others. His career began in 1996 when he joined Lake Robinson Rescue as a volunteer, igniting a passion that would shape his life’s path. After earning his EMT certification in 1997, Allen embarked on a professional career that would span decades and cross continents.

In 2004, Allen’s commitment to service led him to join the United States Army as a Medic. He served his country with distinction for over a decade, including tours in Afghanistan and Iraq. These experiences honed his medical skills and instilled in him a deep understanding of the importance of calm and effective care in high-pressure situations.
Upon returning to civilian life in 2015, Allen brought his experience to Medshore Ambulance where he continued his work as an EMT and took on the role of Field Training Officer, sharing his knowledge and mentoring the next generation of EMS professionals.

Today, Allen Steele serves as an EMT Field Training Officer for Guardian Ambulance Service in Florence, South Carolina. His journey from volunteer to military medic to civilian EMT and trainer demonstrates a lifelong commitment to emergency medical services and public safety. Allen’s career is characterized by continuous growth, adaptability, and dedication to helping others in their most vulnerable moments. His experience in diverse and challenging environments and his passion for teaching make him an invaluable asset to the EMS community and a worthy nominee for the American Ambulance Association Stars of Life Award.

Jason Southard

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Jason Southard is recognized as a champion of life for his heroic actions in saving the life of a fellow first responder. While on shift, a paramedic colleague suffered a stroke, and Jason’s quick thinking and immediate intervention not only saved her life but also preserved her ability to continue her career, be a mother, and lead a normal life post-stroke.

The paramedic describes Jason as an “amazing person who always remains calm under pressure, incredibly humble and kind, and always available to lend a hand.” His life-saving actions not only impacted his colleague’s future but also ensured that many more lives would be saved through her continued work.

Jason’s calmness under pressure and compassionate service make him a deserving recipient of the 2024 Star of Life award.

Thomas Smith

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Tom Smith, Communications Manager, has been named EMSA’s 2024 Eastern Division Star of Life. Tom has been a member of the EMSA Team since 2016. Throughout his career in EMS, Tom has been an EMT, a Paramedic, a Systems Status Controller, a Communications Lead, and a Communications Supervisor.

Tom was nominated by his coworkers for the Star of Life for his consistent diligent work ethic and his ability to put the needs of EMSA ahead of anything else. Tom’s nomination highlighted his commitment to his Communications Center Team and EMSA’s values, “Tom works countless hours not only helping on the floor, but actively working to improve our relationships with the Western Division, Fire Departments, Police Departments, and other agencies. He strives to stay ahead of technology changes and data processing. He exemplifies our mission, vision, and values.”

Robin Smith

Written by Amanda Riordan on . Posted in Uncategorized.

Robin “Smitty” Smith has been an invaluable member of the First Call Ambulance team since 2015. Starting as a Paramedic in the field, Smitty’s commitment and passion for EMS quickly became evident, leading him to transition into a pivotal role in training and education. Today, he oversees the training of all employees, with a special focus on leading our EMT Academy.

Under Smitty’s leadership, the EMT Academy has flourished. His dedication to perfecting the art of teaching has resulted in outcomes that far exceed national standards. His last two academy classes achieved an impressive 100% pass rate on the National Registry of Emergency Medical Technicians (NREMT) exam, a remarkable feat that speaks to his skill as an educator. These results, well above the national average, reflect not just Smitty’s ability to prepare his students for exams but also his dedication to shaping highly competent providers who are ready to serve their communities.

Smitty’s impact extends beyond the classroom. His unwavering commitment to his students’ success has led to the creation of a new generation of EMTs who are prepared, confident, and skilled in providing lifesaving care. His passion for education and his genuine care for his students make him a standout leader in our organization.
When he’s not guiding the next wave of EMS professionals, Smitty enjoys relaxing on the golf course and cherishing time with his wife. First Call Ambulance is honored to recognize Robin “Smitty” Smith as our 2024 Star of Life, celebrating his exceptional contributions and dedication to the EMS profession.

Raquel Soto

Written by Amanda Riordan on . Posted in Uncategorized.

Raquel Soto is being recognized for her life-saving interaction with a suicidal patient. She and her partner, Howard Freeman, were the first to arrive on-scene for the call. An adult male was standing atop an eight-story parking structure indicating an intention to jump. Raquel made her way to the roof to establish contact with the patient and quickly established that the man was struggling with psychiatric and substance-used disorders and frustrated with failed treatment efforts, wanted to end his life. With support resources arriving at the ground level, Raquel established a rapport with the patient acknowledging that his struggle was real, and he was being heard. Over the next 20 minutes, Raquel displayed great empathy and ultimately convinced him that there were better solutions to his problems. She got him to step away from the ledge and allow EMS to transport him to the hospital, where he could receive treatment and take the first steps to mental health and recovery. This was an extraordinary, veteran-like demonstration of patient skills from an EMT with just five years on the job.

Chad Smith

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Chad Smith’s dedication to emergency medical services spans over two decades. He began his career as a Paramedic at Kunkel Ambulance in April 2003. Chad has demonstrated exceptional leadership and versatility throughout his tenure, progressing through roles including Field Paramedic, Training Officer, and Supervisor. In November 2016, he was promoted to Director of Operations Support, a title that understates his critical role as second-in-command at Kunkel Ambulance Service.

In his current position, Chad oversees a wide range of responsibilities crucial to the organization’s success. He serves as the primary point of contact for field supervisors and collaborates closely with corporate IT to manage technology issues across both Operations and Billing departments. Chad’s expertise extends to overseeing CAD systems, electronic charting, and controlled substances reporting, ensuring seamless operations and compliance.

Beyond his operational duties, Chad has maintained his New York State Certified Instructor Coordinator credentials, sharing his knowledge and field experience to train hundreds of successful NYS EMT candidates. His commitment to the EMS community is further exemplified by his role as Chair of the Midstate Regional Emergency Medical Services Council. Chad’s willingness to tackle any challenge, regardless of whether it falls within his official job description and his round-the-clock availability, makes him an invaluable asset to Kunkel Ambulance and a worthy recipient of the Stars of Life recognition.

Lance Smeal

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Lance Smeal, a 30-year veteran in EMS, is being recognized for his exceptional patient care and compassionate people skills. As a Field Training Officer and Advanced Emergency Medical Technician with American Medical Response in Buffalo, New York, Lance recently responded to a 911 call involving a toddler with breathing difficulties. While delivering expert care to the patient, Lance also took the time to calm and reassure the toddler’s older brother.

A lifelong Buffalo Bills fan, Lance connected with the sibling by talking about their shared love for the team, easing the tension of the situation. Before leaving with the patient, Lance gave the boy his Buffalo Bills watch as a gift, which left a lasting impression. After the toddler’s recovery, the family reached out to thank Lance in person. In true fashion, Lance surprised them with a Buffalo Bills Von Miller jersey, further demonstrating his kindness. The family was so moved that they shared their experience on social media, praising Lance and AMR.

Lance’s dedication to both his patients and their families reflects his compassionate approach to EMS, making him a proud recipient of the 2024 Star of Life award.

Dale Simmons

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Dale Simmons has dedicated more than 20 years to fire and emergency medical services, starting as a volunteer in rural South Georgia and eventually becoming a Paramedic with Chatham Emergency Services in Savannah, GA. Throughout his career, Dale has served as an officer and Fire Chief in a combination department in South Georgia and earned his Paramedic teaching credentials in 2013, teaching both EMT and Paramedic classes. His passion for professionalism in patient care is evident in his dedication to his work and his impact on those he serves.

In addition to his EMS career, Dale has been instrumental in establishing a Chaplaincy program for first responders. Since 1989, he has provided unwavering support to first responders, offering encouragement and guidance during times of trauma. His commitment to being a source of strength extends beyond the job, helping first responders navigate the challenges of their demanding profession and family life.

Dale’s dedication to public service is mirrored by his children, Jason, Jesse, and Rachel, all of whom have worked in the field of emergency services. He is also a proud grandfather of eleven grandchildren.

Currently, Dale serves as the EMS Program Administrator for Chatham Emergency Services and works closely with Resilient Coastal Georgia and the Chatham County Safety Net Planning Council to build a more trauma-informed community through education and outreach. His extensive knowledge and compassionate approach have left a lasting impact on both his field and his community.

For his outstanding contributions, Dale Simmons is proudly recognized as a 2024 Star of Life.

Nicole Silver

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Nicole Silver began her career in EMS in 2010, driven by a profound desire to help others. Growing up close to her grandmother, Nicole’s life path shifted when she found her grandmother in cardiac arrest just after Christmas. This life-altering experience inspired her to pursue a career in healthcare, transitioning from an initial interest in law enforcement to enrolling in an EMT program. She knew then that she wanted to make a difference in people’s lives.

Fourteen years later, Nicole is now a Paramedic with the inter-facility transport division at Staten Island University Hospital, Northwell Health. Known for her dedication and compassion, Nicole has provided care for some of the most critically ill and injured patients. One of her most remarkable moments came during the transfer of an elderly female patient with a ruptured Abdominal Aortic Aneurysm. The patient went into cardiac arrest while enroute, and Nicole and her partner defibrillated the patient 11 times, ultimately achieving ROSC. Upon arrival at the hospital, the patient was able to move on her own, and later underwent a successful surgery and was discharged. Nicole’s quick thinking, attention to detail, and exceptional care were crucial in saving the patient’s life.

In addition to her work as a Paramedic, Nicole is pursuing a bachelor’s degree in biology at Touro University, with plans to advance her career as a Physician Assistant. She is proud to work alongside some of the most distinguished EMTs and Paramedics at Northwell Health. Outside of her professional life, Nicole enjoys painting and photography.

Northwell Health is proud to honor Nicole Silver as a 2024 American Ambulance Association Star of Life for her outstanding contributions to EMS and patient care.

Faith Shuff

Written by Amanda Riordan on . Posted in Uncategorized.

Faith’s journey to her current role as a Paramedic Supervisor at National EMS is a testament to her unwavering dedication and exceptional leadership. Joining the team in 2020 amidst the challenges of the pandemic, Faith didn’t just adapt; she thrived, quickly becoming an indispensable member of the organization.

Faith tackles every task with equal enthusiasm, a smile that never fades, and a can-do attitude. Her willingness to take on any challenge and see it through to completion has made her the go-to person for her colleagues. Faith’s calm demeanor in high-pressure situations is infectious. She brings a sense of tranquility to even the most chaotic patient care environments, working through complex scenarios with professionalism and positivity.

Faith’s clinical expertise is equally impressive. She inspires trust and confidence among her patients and peers. Her approachable personality and commitment to our “people first” philosophy make her a natural leader and a joy to work alongside.

Recently, Faith demonstrated her exceptional crisis management skills when faced with a combative patient suffering from a seizure disorder. While others at the scene grew agitated, Faith maintained her composure, redirecting the focus to patient care. Her ability to stay calm and lead in such a high-pressure situation led to a successful outcome, a true testament to her leadership in action.

Beyond her on-the-field excellence, Faith has taken on additional responsibilities that benefit the entire organization. She recently spearheaded a hiring initiative, bringing fresh talent into National EMS. Additionally, she played a crucial role in ensuring company-wide compliance with annual N-95 mask recertification.

Faith’s willingness to go above and beyond and her readiness to lend a helping hand sets her apart. As one of our fastest-rising stars, Faith embodies the essence of being a leader in emergency medical services. With great pride and confidence, we nominate her for the AAA Stars of Life program, knowing that she represents the best of what our profession has to offer.

Allison Sharp

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Allison Sharp was born and raised in Baton Rouge, Louisiana, where she developed a deep commitment to helping others that would shape her career in emergency medical services. After high school, Allison pursued her EMT-Basic certification at Louisiana Technical College, marking the beginning of her journey in EMS. Her passion for the field led her to further her education at the National EMS Academy, where she completed her paramedic course. She also spent time at Baton Rouge Community College, earning 34 credit hours as she expanded her knowledge.

At just 19 years old, Allison began her career in EMS, working as an EMT-Basic on an ambulance. She served with Acadian Ambulance from April 2002 to April 2005, where her dedication and skill were quickly recognized. In April 2005, she advanced to the role of Paramedic, continuing her work with Acadian Ambulance until December 2011.
In January 2012, Allison joined East Baton Rouge EMS, where she has since served as a Paramedic for more than 12 years. Throughout her career, she has demonstrated an unwavering commitment to her community and her profession. Her expertise and leadership within the department were further acknowledged in 2024 when she was promoted to Unit Commander. This new role represents a significant milestone in Allison’s career, highlighting her growth and dedication over the years.

Allison’s involvement within the department extends beyond her day-to-day duties. She plays an active role on the Guideline Committee and serves as an Associate Advisor for the EMS Explorer Post, where she mentors aspiring EMS professionals. Additionally, she has been instrumental in the revamping of the Field Training Program (FTEP), contributing to its ongoing success and ensuring that new EMS personnel are well-prepared for the challenges they will face.
Outside of her professional life, Allison finds joy in creative pursuits. She has a passion for fluid art, particularly acrylic flow painting and resin art, which allows her to express herself and unwind after the demands of her work.

On a personal note, Allison is looking forward to a new chapter in her life. She is set to marry the love of her life, Travis Swanson, on October 19th, 2024. Together, they share a home with their three beloved rescue dogs.

Allison Sharp’s story is one of dedication, growth, and a deep commitment to service. Her contributions to the EMS community, coupled with her love for art and family, make her a respected and valued member of both her professional and personal circles.

Joe Scott

Written by Amanda Riordan on . Posted in Uncategorized.

Joe Scott has been a dedicated member of Medix Ambulance in Warrenton, OR since 2016. He began his EMS career in a wheelchair van, quickly obtaining his EMT license within a few months. Joe has since worked full-time on the ambulance, consistently striving to advance his career and enhance the level of care he provides.

In 2022, Joe earned his Paramedic certification from the National Medical Education & Training Center in West Bridgewater, MA, as part of Medix’s tuition assistance program. Since obtaining his Paramedic credentials, Joe has swiftly climbed the ranks, becoming a Field Training Officer and Shift Lead. He also served on the company’s safety committee, holding the roles of Safety Officer and Chairperson. In addition, Joe taught the Advanced EMT course at a local community college in 2022, further demonstrating his commitment to education and mentorship.

Before his EMS career, Joe studied music with a focus on percussion and worked as an arranger and instructor for high school marching bands and percussion ensembles. He is currently pursuing his CCP-C certification to expand his knowledge and provide exceptional care to his patients.

Medix Ambulance Service is proud to nominate Joe Scott as a 2024 Star of Life for his dedication, leadership, and commitment to the EMS profession.

Shelly Miller

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Shelly Miller has been a dedicated member of Mecklenburg EMS Agency (Medic) for 12 years, excelling in various roles throughout her tenure. She was instrumental in the successful transition to an in-house billing department, which has become known for its excellent and compassionate customer service. In 2023, Shelly was nominated as a member of the American Ambulance Association Cost Data Collection Education Faculty, where she led educational sessions at regional EMS conferences across the country, helping EMS agencies navigate key challenges.

Shelly’s contributions to the EMS field were further recognized when she received the prestigious AAA Distinguished Service Award, highlighting her invaluable impact on both Medic and the EMS profession nationwide. Her dedication, expertise, and leadership make her an integral part of the EMS community.

Ryan Schott

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A senseless, tragic police-involved shooting incident in Charlotte, North Carolina in April of this year sent shockwaves across the country and especially in the public safety community. Eight law enforcement officers were injured during this act, four of whom lost their lives in the line of duty. Ryan, despite personal risk to himself, provided life-saving care as a member of Medic’s Special Operations tactical paramedic team. Though this is what this team is trained for, this situation was incredibly complex. Ryan exemplified the vital role EMS plays in protecting our community every day amid extraordinary circumstances. Ryan also received Medic’s most prestigious award, the Medal of Valor, for his actions that day and continues to serve as a Field Training Officer and Paramedic Crew Chief.

Mark Schiltz

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Mark Schiltz has dedicated over three decades to emergency medical services, beginning his EMS career on May 1, 1988, when he earned his EMT certification and joined the Caledonia Ambulance Service. Currently serving as co-director of the service, Mark continues to make a profound impact on his community. After retiring in 2021 from a 33-year career as a jail administrator, Mark transitioned to full-time work as an EMT with Gundersen Health System Ambulance.

Mark’s dedication to EMS is evident in his compassionate care for patients and his role as a mentor to his colleagues. Known for being an outstanding EMT and a knowledgeable mentor, Mark is also recognized for his work as a CEVO (Coaching the Emergency Vehicle Operator) Instructor, where he shares his expertise and helps ensure the safety and effectiveness of EMS operations.

Mark and his wife, Karen, reside in Caledonia, where they enjoy spending time with their close-knit family, including their two sons, Isaac (Lauren) and Devin (Katie), and their grandson, Holden. The family treasures their time together, particularly on the river in their family-owned pontoon.

In recognition of his lifelong dedication to EMS, Gundersen Health System Ambulance is proud to honor Mark Schiltz as a 2024 Star of Life. His commitment to his patients, community, and colleagues makes him a deserving recipient of this prestigious award.

Madison Schatzer

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Madison Schatzer began her EMS career in 2019 as an ED tech with Norman Regional Hospital before transitioning to work as an EMT with EMSSTAT. She joined McClain-Grady County EMS in January 2022 as a part-time EMT and advanced to Paramedic in February 2022. By October 2022, Madison had become a full-time Paramedic with McClain-Grady County EMS.

Madison is known for her dedication to providing the best possible care with compassion and respect for every patient, regardless of the situation. Her willingness to fill open shifts and staff additional ambulances during disasters exemplifies her commitment to her community. Madison also plays an integral role in the Region 6 REMS team and was key in establishing the REMS team at McClain-Grady County EMS.

A pivotal moment in her career occurred in March 2023, when she responded to a domestic violence call that deepened her passion for helping those trapped in dangerous situations. Inspired by her time at Norman Regional ED, Madison launched a discreet program at McClain-Grady County EMS, using black chapstick containers with hidden resources for victims of domestic violence and human trafficking. This initiative provides a subtle way for victims to receive help without alerting their aggressors.

Madison is highly respected by her peers and fire department personnel for her professional demeanor, positive attitude, and unwavering dedication to helping others. Always going above and beyond, Madison is the first to volunteer to assist her colleagues and brings joy to the workplace with her great sense of humor. Outside of work, she enjoys spending time with family, friends, her dog Hazel, and staying active at the gym.

Madison is a 2024 Oklahoma Ambulance Association Star of Life.

Daniel Schaefer

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Dan Schaefer, a dedicated EMS professional with over three decades of service, is being honored as a 2024 American Ambulance Association Star of Life. Dan’s career in emergency services began in 1985, volunteering on a local rural ambulance service before becoming a National Registry Emergency Medical Paramedic in 1993. Since then, he has served with Metro Area Ambulance Service, rising to his current role as Chief of Operations.

Dan’s impact on EMS extends far beyond his professional duties. He has played an instrumental role in improving EMS operations, patient care, and the work environment for his colleagues. His leadership helped guide the transition from 24-hour shifts to 12-hour flexing shifts, creating a better work-life balance for staff managing a high volume of calls. As Human Resources Director, Dan addressed the EMS provider shortage by creating flexible schedules and establishing a Peer Support and Chaplaincy program to enhance employee well-being.

Dan’s expertise also reaches across the state. As the North Dakota representative for the State Interoperability Executive Committee for 13 years, he chaired the Siren 20/20 project—a $200 million statewide radio system ensuring reliable communication for emergency services. He also serves on the advisory board at Bismarck State College for their Paramedic Program, playing a vital role in shaping future EMS professionals.

Dan’s volunteerism exemplifies his deep commitment to public service. As the Division Director of the Northern Division of the National Ski Patrol, Dan dedicates his time to ensuring the safety of skiers and snowboarders in North Dakota, South Dakota, Montana, and Wyoming. He also leads the Bis/Man Cardiac Ready Community Program, which has placed over 250 AEDs throughout Bismarck/Mandan, providing critical life-saving equipment to a community of over 150,000 people.

Dan’s extensive contributions to the EMS field also include work with the North Dakota Department of Health, where he helped establish state EMS guidelines during the COVID-19 pandemic, and his service on the Dakota Zoo Management Board, where he assesses risk management strategies for the safety of visitors.

Through his leadership, commitment to public service, and dedication to the betterment of EMS across North Dakota, Dan Schaefer continues to make a profound impact on the community he serves. Metro Area Ambulance Service is proud to nominate Dan Schaefer for the 2024 Star of Life Award in recognition of his lifetime commitment to EMS, public safety, and volunteerism.

Brian Rogers

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Brian Rogers has been an Advanced Scope Paramedic with Superior Air-Ground Ambulance Service of Ohio, Inc. since 2020. During his tenure, Brian has played an integral role as a Field Training Officer, guiding new hires through orientation and training. With a career spanning over three decades in emergency services, Brian began as an EMT in 1987, advanced to EMT-Intermediate in 1992, and became a certified Paramedic in 1998.

Brian’s extensive experience includes 37 years with the Springfield Fire Department in Richland County, Ohio, and 32 years with Mansfield Ambulance before joining Superior. In addition, he served in the transportation department of the local school system for 30 years.

Known for his leadership, professionalism, and clinical expertise, Brian consistently demonstrates the qualities of an EMS professional, holding his peers accountable and leading by example. He excels in high-pressure situations, bringing a positive attitude and a “whatever you need” approach to any challenge.

Outside of his professional life, Brian enjoys taking cruises, finding balance between his demanding career and personal life. His unwavering dedication to EMS continues to inspire those around him, making him a strong candidate for the Star of Life Award.

Kevin Rochford

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With more than 15 years of dedicated service as an EMS first responder, Kevin Rochford is being honored for his life-saving actions in January 2024, when he responded to a cardiac arrest involving a well-known community leader. Kevin’s quick and decisive intervention, which included administering multiple medications and performing defibrillations, led to the patient achieving ROSC (Return of Spontaneous Circulation) after more than 30 minutes of effort. Thanks to Kevin’s expertise and persistence, the patient survived and has since returned to serving the community.

Known for his humility and commitment to lifelong learning, Kevin is actively pursuing courses to further his career in the medical field. His dedication to both his patients and his personal growth makes him a valued member of American Medical Response and a true asset to the Waco community.

Emily Robillard

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Emily Robillard was born and raised in the small town of Morganza, Louisiana, where she developed a deep love for the outdoors and a natural inclination to help others. This sense of purpose guided her to pursue higher education at Northwestern State University from 2000 to 2004. After college, Emily discovered her passion for emergency medical services, leading her to enroll in the East Baton Rouge EMS Paramedic Academy. In 2006, she earned her EMT certification, and just a year later, she became a certified Paramedic. This achievement marked the beginning of a long and rewarding career dedicated to serving her community.

In 2010, Emily transitioned into a communications role within EMS, a position she continues to hold with dedication and pride. Over the past 18-1/2 years, her career has been defined by her commitment to excellence and her unwavering dedication to public safety. Emily has become an integral part of the East Baton Rouge EMS team, not only in her communications role but also through her involvement in various key initiatives.

As a member of the Critical Incident Stress Management (CISM) team, Emily provides vital support to her colleagues during challenging times, ensuring their emotional and mental well-being. Her compassionate nature extends to her role as a handler for Indie, the department’s beloved service dog, where she helps address the unique needs of her team. Emily’s passion for education is evident in her work as a CPR instructor and her role in training future EMS professionals as an instructor for EMR, EMT, AEMT, and Paramedic courses. Additionally, she serves as a skills examiner for Louisiana Bureau of EMS NREMT candidates.

Outside of her professional life, Emily is a woman of diverse interests. She loves to travel, attend concerts, and fish, embracing the adventures that life offers. Her creative spirit shines through in her hobbies, which include 3D printing, CNC machining, laser etching, and building things from scratch. Emily’s ability to combine creativity with precision is a testament to her resourcefulness and talent.

Perhaps one of Emily’s most endearing qualities is her deep love of animals. She has never met an animal she didn’t like, and it’s not uncommon for her to bring home a variety of creatures, whether it’s three baby cows, two goats, a box of chicks from Tractor Supply, a baby squirrel she found, or even a pet raccoon she “rescued” on the road. Her friends and family are never surprised by her latest animal companion, knowing that Emily’s heart is always open to caring for those in need.