Allen Steele’s EMS journey is a testament to his unwavering dedication to serving others. His career began in 1996 when he joined Lake Robinson Rescue as a volunteer, igniting a passion that would shape his life’s path. After earning his EMT certification in 1997, Allen embarked on a professional career that would span decades and cross continents.

In 2004, Allen’s commitment to service led him to join the United States Army as a Medic. He served his country with distinction for over a decade, including tours in Afghanistan and Iraq. These experiences honed his medical skills and instilled in him a deep understanding of the importance of calm and effective care in high-pressure situations.
Upon returning to civilian life in 2015, Allen brought his experience to Medshore Ambulance where he continued his work as an EMT and took on the role of Field Training Officer, sharing his knowledge and mentoring the next generation of EMS professionals.

Today, Allen Steele serves as an EMT Field Training Officer for Guardian Ambulance Service in Florence, South Carolina. His journey from volunteer to military medic to civilian EMT and trainer demonstrates a lifelong commitment to emergency medical services and public safety. Allen’s career is characterized by continuous growth, adaptability, and dedication to helping others in their most vulnerable moments. His experience in diverse and challenging environments and his passion for teaching make him an invaluable asset to the EMS community and a worthy nominee for the American Ambulance Association Stars of Life Award.

Robin “Smitty” Smith has been an invaluable member of the First Call Ambulance team since 2015. Starting as a Paramedic in the field, Smitty’s commitment and passion for EMS quickly became evident, leading him to transition into a pivotal role in training and education. Today, he oversees the training of all employees, with a special focus on leading our EMT Academy.

Under Smitty’s leadership, the EMT Academy has flourished. His dedication to perfecting the art of teaching has resulted in outcomes that far exceed national standards. His last two academy classes achieved an impressive 100% pass rate on the National Registry of Emergency Medical Technicians (NREMT) exam, a remarkable feat that speaks to his skill as an educator. These results, well above the national average, reflect not just Smitty’s ability to prepare his students for exams but also his dedication to shaping highly competent providers who are ready to serve their communities.

Smitty’s impact extends beyond the classroom. His unwavering commitment to his students’ success has led to the creation of a new generation of EMTs who are prepared, confident, and skilled in providing lifesaving care. His passion for education and his genuine care for his students make him a standout leader in our organization.
When he’s not guiding the next wave of EMS professionals, Smitty enjoys relaxing on the golf course and cherishing time with his wife. First Call Ambulance is honored to recognize Robin “Smitty” Smith as our 2024 Star of Life, celebrating his exceptional contributions and dedication to the EMS profession.

Chad Smith’s dedication to emergency medical services spans over two decades. He began his career as a Paramedic at Kunkel Ambulance in April 2003. Chad has demonstrated exceptional leadership and versatility throughout his tenure, progressing through roles including Field Paramedic, Training Officer, and Supervisor. In November 2016, he was promoted to Director of Operations Support, a title that understates his critical role as second-in-command at Kunkel Ambulance Service.

In his current position, Chad oversees a wide range of responsibilities crucial to the organization’s success. He serves as the primary point of contact for field supervisors and collaborates closely with corporate IT to manage technology issues across both Operations and Billing departments. Chad’s expertise extends to overseeing CAD systems, electronic charting, and controlled substances reporting, ensuring seamless operations and compliance.

Beyond his operational duties, Chad has maintained his New York State Certified Instructor Coordinator credentials, sharing his knowledge and field experience to train hundreds of successful NYS EMT candidates. His commitment to the EMS community is further exemplified by his role as Chair of the Midstate Regional Emergency Medical Services Council. Chad’s willingness to tackle any challenge, regardless of whether it falls within his official job description and his round-the-clock availability, makes him an invaluable asset to Kunkel Ambulance and a worthy recipient of the Stars of Life recognition.

Faith’s journey to her current role as a Paramedic Supervisor at National EMS is a testament to her unwavering dedication and exceptional leadership. Joining the team in 2020 amidst the challenges of the pandemic, Faith didn’t just adapt; she thrived, quickly becoming an indispensable member of the organization.

Faith tackles every task with equal enthusiasm, a smile that never fades, and a can-do attitude. Her willingness to take on any challenge and see it through to completion has made her the go-to person for her colleagues. Faith’s calm demeanor in high-pressure situations is infectious. She brings a sense of tranquility to even the most chaotic patient care environments, working through complex scenarios with professionalism and positivity.

Faith’s clinical expertise is equally impressive. She inspires trust and confidence among her patients and peers. Her approachable personality and commitment to our “people first” philosophy make her a natural leader and a joy to work alongside.

Recently, Faith demonstrated her exceptional crisis management skills when faced with a combative patient suffering from a seizure disorder. While others at the scene grew agitated, Faith maintained her composure, redirecting the focus to patient care. Her ability to stay calm and lead in such a high-pressure situation led to a successful outcome, a true testament to her leadership in action.

Beyond her on-the-field excellence, Faith has taken on additional responsibilities that benefit the entire organization. She recently spearheaded a hiring initiative, bringing fresh talent into National EMS. Additionally, she played a crucial role in ensuring company-wide compliance with annual N-95 mask recertification.

Faith’s willingness to go above and beyond and her readiness to lend a helping hand sets her apart. As one of our fastest-rising stars, Faith embodies the essence of being a leader in emergency medical services. With great pride and confidence, we nominate her for the AAA Stars of Life program, knowing that she represents the best of what our profession has to offer.

Amanda McQuistian embodies exceptional leadership in emergency medical services, evidenced by her 14-year career and current role as a Paramedic and Director of Operations at LifeCare Medical Transports. With seven years in leadership positions, Amanda has consistently elevated patient care and organizational excellence standards. Her hands-on approach and commitment to treating all tasks equally have fostered a culture of professionalism permeating every level of the organization. As an education coordinator, Amanda ensures her staff maintains certifications while providing additional training opportunities, demonstrating her dedication to nurturing the next generation of EMS professionals.

Amanda leads from the front, playing an active role in the organization’s everyday running by putting boots on the ground. She takes her time to ensure employees feel valued and appreciated for their hard work. Amanda has delivered positive changes year after year, helping improve quality assurance and patient care. Amanda’s impact on LifeCare Medical Transports is substantial, driving continuous quality assurance and patient care improvements. Her leadership was instrumental in LifeCare achieving the “Outstanding EMS Agency” award from the Tidewater EMS Council in 2022. Recently, Amanda was honored with the 2024 Russel Lowrey, Jr. Award for Outstanding EMS Leadership by the Peninsula Emergency Medical Service Council, recognizing her influence in the broader EMS community.

Amanda’s academic achievements complement her practical experience in EMS. She holds an Associate of Applied Science in Emergency Medical Services and teaches at Virginia Peninsula Community College. Her Bachelor of Science in Healthcare Administration and minor in Management from Old Dominion University uniquely position her to drive innovation and excellence in EMS.

Amanda’s commitment to community engagement extends beyond her professional achievements. She captains a beach volleyball team and organizes charity tournaments for various causes. Her recent volunteer work at the National EMS Memorial Service is a testament to her compassion for the EMS community. Amanda’s tireless efforts and dedication make her an outstanding example of an American Ambulance Association Star of Life.

Since joining Central EMS in 2008, Eric Lumpkin has become an invaluable asset to the team. As Dispatch Supervisor and Training Officer, Eric has revolutionized the company’s training programs, ensuring both efficient onboarding and continuous education for all staff. His leadership style—marked by open communication and a commitment to improvement—has created a positive and productive work environment.

Eric’s dedication goes far beyond his official duties. He regularly volunteers for special operations, from repairing ambulances to participating in hurricane evacuations. His willingness to take on any challenge has made him indispensable to the team, and his actions have earned him a reputation as a role model, inspiring his colleagues to strive for excellence.

Beyond his professional achievements, Eric’s warm personality and selfless nature have garnered him the respect and admiration of his peers. As a devoted family man and a friend to many, he fosters camaraderie in the workplace, boosting morale and strengthening team cohesion.

Eric’s contributions to Central EMS and the broader community exemplify the highest standards of the emergency medical services profession. His unwavering commitment to excellence and the positive impact he has had on both his colleagues and the community make him an ideal candidate for the Stars of Life award.

Carla Landrum joined the Puckett EMS family in March 2012 as an EMT, bringing with her a deep compassion and a heart dedicated to serving others. From her first day, Carla displayed the work ethic and character that defines an EMS professional. In 2016, she obtained her Paramedic license, and in 2023, she was promoted to Field Training Officer. Carla has earned numerous commendations for her excellent customer service and was awarded Puckett EMS’ highest honor, “Employee of the Year,” in 2023.

Outside of work, Carla enjoys spending time outdoors with her husband, Matt, and their three daughters, Haylie (16), Addison (14), and Stella (11). Her love for nature is reflected in her hobbies of camping and kayaking. She also has a soft spot for animals, especially her goats and chickens. Carla’s greatest pride is her children, all of whom are honor students, with the two eldest being members of the local high school marching band.

Carla is well-respected by her peers and is known for her exceptional critical decision-making skills, which make her an outstanding FTO. In February, Carla was the first on the scene of an active shooter incident at a local high school, where two victims were critically injured. She worked seamlessly with a unified command structure, performing rapid triage and transport roles with textbook precision. Despite working in the “hot zone” under intense pressure, Carla maintained her composure and successfully triaged, treated, and transported both victims within five minutes of arriving on the scene. Both victims fully recovered.

Puckett EMS is proud to honor Carla Landrum as our 2024 Star of Life!

Lillie’s expertise is vast, and she is an invaluable resource to her colleagues. With tri-state licensure as a Paramedic in Arkansas, Tennessee, and Mississippi, she is equipped to provide care across a wide geographic area. This unique qualification enhances her ability to serve multiple communities and respond to diverse medical emergencies.

A key area where Lillie excels is in mentorship and coaching. She has played an instrumental role in improving employee onboarding, retention, and morale, using her talent for active listening and her ability to connect with staff across generations. Her efforts have made her a role model for effective communication in a diverse workforce, fostering an inclusive and supportive environment.

In addition to her operational roles, Lillie is a vital member of the company’s compliance team. She is responsible for understanding and implementing corporate compliance initiatives across the Priority family of companies, contributing significantly to quality assurance and risk minimization efforts.

Lillie Jamison’s multifaceted contributions, her dedication to excellence, and her ability to inspire and mentor her colleagues make her a standout nominee for the American Ambulance Association Star of Life award.

Kayleen Harding, originally from Rocky Boy, Montana, began her EMT journey in 2022. After her family relocated to the Wind River Reservation in Wyoming, Kayleen felt a strong calling to give back to her new community. In November 2022, she joined the local EMS team and has since dedicated herself to improving communication between tribal members and EMS professionals.

Kayleen understands the crucial role that effective communication plays in fostering trust and collaboration across cultures. Her commitment to bridging these gaps was highlighted when she organized a booth at the Eastern Shoshone Pow Wow, where she showcased her skills as an athletic trainer. By finding common ground between the two cultures, she secured EMS standby services for the event. Kayleen used the opportunity to educate both tribal members and her colleagues on cultural differences, promoting mutual understanding and respect.

In addition to her work as an EMT, Kayleen is pursuing a degree in Kinesiology, further demonstrating her commitment to enhancing her skills and expanding her ability to serve her community.

For more than four decades, Steve Emery has set the gold standard in Emergency Medical Services, with a career that spans from 1978 to 2024. His journey, which began with his EMT certification through the Lawrence Volunteer Fire Department, has actively shaped the landscape of EMS in Indiana.

Steve retired from the Indianapolis Motor Speedway Fire Department in January 2024, marking the culmination of a career defined by professionalism and grace under pressure. During his tenure with Aid Ambulance, Rural Metro, and most recently Seals Ambulance, Steve became a mentor, guide, and a pillar of reliability for those around him. One early incident captures his dedication: despite his wife going into labor, Steve offered to continue his 24-hour shift until a replacement arrived, demonstrating an unshakable commitment to his team while still being present for his family when his child was born.

Since joining Seals Ambulance in 2014, Steve has fostered a culture of camaraderie and support. His approachability and willingness to assist have earned him the respect and admiration of his peers, making him a beloved figure in the EMS community.

Jason Cooke’s career in emergency medical services illustrates growth, innovation, and an unwavering commitment to public service. In 1994, at 15, he joined Lamar Rescue Squad as a driver, which sparked a pivotal career in public service. In 2000, Jason earned his Paramedic certification, marking the beginning of a remarkable path in EMS.

During his tenure as a paramedic with Darlington and Lee Counties, Jason’s exceptional patient care skills and natural aptitude for leadership were recognized by his supervisors, propelling him into the role of Assistant Director of Darlington County EMS. Concurrent with working full-time in EMS, he served the community further as a deputy and police officer for Darlington County Sheriff’s Office and Hartsville and Lamar Police Departments.

Jason’s career reached a significant milestone in 2008 as he entered the Director of Access Health position at McLeod Health. This role showcased Jason’s ability to think beyond traditional EMS boundaries as he orchestrated a care coordination network among community partners in the Pee Dee area. His mission was clear: efficiently guiding at-risk patients to appropriate healthcare providers, ultimately improving health outcomes. This innovative approach to patient care management earned Jason recognition as an emerging industry leader.

Jason’s reputation for excellence and his knack for large-scale system management led him to Priority Ambulance in 2018. As Vice President of Operations, Jason oversees Guardian Ambulance Service and Medshore Ambulance Service, the largest privately owned EMS system in South Carolina. Under his guidance, these operations have become models of efficiency, setting new standards for emergency medical services in the state.

What sets Jason apart is his visionary approach coupled with a ‘lead by example’ philosophy. He doesn’t direct from behind a desk; he actively engages with his team, offering insights gleaned from his rich experience in the field. This hands-on leadership style, which has fostered a culture of continuous improvement and innovation within his organization, is a testament to his commitment to excellence.

Jason has been a mentor and friend to those under his supervision, consistently offering professional guidance and support. His approachability and willingness to share knowledge have inspired countless EMS professionals, creating a ripple effect of improved patient care across South Carolina.

Since joining Maricopa Ambulance as a Paramedic in March 2023, Alec Belau has quickly distinguished himself through his work ethic, positive attitude, and passion for patient care and teaching. His dedication led to his selection for the Maricopa Ambulance Field Training Officer (FTO) Academy. Upon completing the rigorous program, Alec was promoted to Field Training Officer Paramedic in November 2023.

As an FTO Paramedic, Alec has gone above and beyond in his role, earning American Heart Association Instructor certifications in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). These qualifications allow Alec to conduct regular certification refreshers, ensuring that Maricopa Ambulance’s field personnel are well-prepared and up-to-date with life-saving techniques.

Alec’s expertise in emergency medical services is deeply rooted in a personal and professional commitment to excellence, a dedication that was put to the test during a critical incident on February 18, 2024. While on duty in the early morning hours, Alec was dispatched by the Phoenix Fire Department Regional Dispatch Center to respond to a distress call involving an in-flight medical helicopter. The aircraft, transporting a critically ill patient, was experiencing a mechanical malfunction and required immediate assistance. Alec’s quick thinking, adaptability under pressure, and ability to coordinate were instrumental in resolving the situation. He successfully gained access to a remote field, establishing ground communication with the flight crew and coordinating a safe landing zone for not one but two medical helicopters. Once the distressed aircraft landed, Alec continued providing emergency care alongside the flight crew, stabilizing the patient until a secondary helicopter arrived to complete the transport.

Alec’s calm and decisive actions during this high-stakes scenario ensured a positive outcome for the patient and flight crew. His deep understanding of air medical operations and hands-on expertise proved that he was not only in the right place at the right time but also the ideal person to handle such a complex and urgent situation.

Through his hard work, dedication, and ongoing commitment to improving his skills, Alec exemplifies the qualities of an outstanding paramedic. His contribution to Maricopa Ambulance and the surrounding community reflects his unwavering commitment to providing exceptional care in even the most challenging circumstances. Alec’s achievements, quick thinking under pressure, and continuous efforts to enhance his skills make him a standout candidate for recognition in the Stars of Life program.

Robyn Asher has been with Priority Ambulance since its inception, serving as the Training and Quality Assurance Manager for East Tennessee. She instructs EMT programs, coordinates in-service and new employee training, manages the controlled medication program, liaises with the Medical Director, and oversees the state audit. Robyn previously worked as a field EMT and Critical Care Paramedic, demonstrating her lifelong commitment to EMS. She also contributes as an evaluator for Tennessee EMS practical testing.

Robyn’s dedication to EMS extends to her family, as her daughter has followed in her footsteps, completing one of Robyn’s EMT academies and now working as an EMT at Priority Ambulance.

Beyond her professional life, Robyn is passionate about horses and serves as President of a non-profit horse club. She has mentored many young people through 4H clubs, providing horses for various programs and guiding participants to State Competitions each year.

Priority Ambulance extends its gratitude to Robyn Asher for her unwavering dedication to the EMS profession, the company, and the communities we serve.

Timothy Sanders has served Baptist Ambulance, part of the Priority Ambulance family, since 2018. He has more than 29 years of experience in EMS. Timothy has diverse experience in multiple states and has served as a Field Paramedic, Field Training Officer, Shift Supervisor, County Operations Manager, Flight Paramedic, and Educator.

Timothy currently serves as a Shift Lead with Baptist Ambulance Service in Mississippi. He actively teaches many EMS educational courses. Timothy believes education and continuing training are keys to an exceptional EMS provider.

Tim’s depth of field experience and passion for education recently resulted in his selection to develop and present “EMS & Trauma – Past, Present, Future” at a Regional Trauma Conference in Tupelo, Mississippi.

Phoenix Alexa Reisner started at Trans Am Ambulance Services, part of the Priority Ambulance family of companies, as a Call Taker/Dispatcher in 2014 and became an EMT in September 2022. Her bright disposition and inquisitive nature liven up any shift she is a part of.

Growing up with two parents in the healthcare industry, specifically in ambulance care, Phoenix has developed a strong passion for patient care and medicine. Since she was young, Phoenix dreamed of pursuing a career as a doctor. She has a Bachelor of Science in neurology with a minor in education from Harpur College of Arts and Science in Binghamton, NY, where she also made the dean’s list during her studies. Phoenix is pursuing a Doctorate in Osteopathic Medicine at the New York Institute of Technology. This field focuses on preventative medicine and how each system of the body functions together. She has passed the first level of the Comprehensive Osteopathic Medical Licensing Examination and is currently earning hands-on experience at the local hospitals around New York City. When school goes on break, she returns to Trans Am to pick up shifts as an EMT.

Even with such a busy schedule studying medicine, Phoenix’s commitment to people’s well-being does not stop in hospital rounds. She volunteers at her local food shelter and is a Rock Steady Boxing program team member, which helps individuals with Parkinson’s disease manage their symptoms through exercise. Whenever she returns home, she participates in Olean’s Alzheimer’s Walk to aid the research on this disease. She also makes regular donations to the EMS Leadership of Tomorrow program with each paycheck received.

Phoenix has demonstrated a lifelong commitment to patient care, medicine, and her community. She will surely inspire others to strive for the same commitment to the welfare of others.

Richard “Rick” Nye, BS, NREMTP, has been with Shoals Ambulance, part of the Priority Ambulance family, since 2022. He completed his Paramedic training in 2016. During his career, Richard has served in the field and educational roles in multiple states.

Rick currently serves as a Paramedic with Shoals Ambulance, where, in addition to continuing to provide patient care in the field, he also contributes to the organization in several other ways. Rick participates in new hire orientation, teaching specialty courses, and providing clinical coaching and mentoring to new and existing employees. He also conducts quality assurance initiatives, including regular equipment and medication audits and chart reviews.

Rick is driven by his desire to contribute to the greater good, bringing much value to the organization and the industry.

Jason Nugent has been a paramedic at Puckett EMS for almost 12 years and a supervisor for ten of those years. He worked as a Chattanooga medic before becoming ideally suited for the field supervisor position.

Jason was born and raised in Marion County, Tennessee. He has served as part of Kimball Fire & Rescue. He is active in his community and is a frequent attendee at Marion County Commission meetings. Marion County Mayor David Jackson has said he views Jason as the liaison between Marion County Commissioners and Puckett EMS.

Jason is well-known and well-liked in his community and within our Puckett EMS community. Any time there is a catastrophic event, Jason is on scene to assist—even when it means coming in on his day off from work.

Jason is fortunate that his wife is a long-term dispatcher for Marion County, so she is understanding of the business and Jason’s connection to the community.  

Sheila Norton has been with Puckett EMS, part of the Priority Ambulance family of companies, for 14 years. Sheila’s interest in EMS started early. She described how she was an “ambulance chaser” when she was young. Her family and friends thought she was just nosey, but deep inside, Sheila wanted to help. She would run after the ambulance in her neighborhood to see how she could help.

Sheila had a promising career in general merchandising, but that all changed in 2007 when her mother had a stroke. Sheila said the compassion and kindness the EMS crew showed her mother was amazing. She wanted to return that level of commitment and stewardship to other people, starting Sheila on her EMS journey. Sheila attended a rigorous in-house EMT-I program at Puckett EMS and excelled. Her career followed the same trajectory as Sheila rose to the position of Operations Supervisor today.

Sheila’s desire to help others is contagious. She consistently exemplifies genuine compassion and care for her patients and families. Sheila is a role model and “mother” figure to the younger EMTs and Paramedics who come through Puckett EMS. Her gentle yet stern way of leading resonates throughout the company’s culture.

Sheila has received numerous honors, including EMT of the Year and Paramedic of the Year, and she has been honored with several Phoenix Awards presented for exceptional trauma care delivery. Sheila’s patients are also quick to call her out on her compassionate care, noting that Sheila made them feel “like family.”

Teighlor has served Cocke County, TN, since August 2023. She is from a tiny town in Southern Ohio. Watching the care her grandparents received following a stroke and lung cancer planted the seed and grew Teighlor’s love for EMS. She began her career in Huntington, West Virginia, in 2020, as the COVID-19 pandemic began. The area was rampant with addiction and poverty, and Teighlor set a goal to treat each patient just as her grandparents had been treated. 

Teighlor believes it does not take much to make a difference in someone’s life. Since working in Cocke County, she has “adopted” one of our repetitive dialysis patients. Teighlor spends her free time brightening the individual’s day, helping with tasks ranging from grocery shopping to painting fingernails—small gestures that illustrate Teighlor’s big heart.