Gundersen Tri-State Ambulance is proud to recognize Paramedic Brian Heisz as a Star of Life.

Born and raised in Fennimore, Wisconsin, Brian continues to live there with his wife, Jenifer, and their youngest daughter. Together they enjoy a close-knit family that also includes three adult children and one grandson. Outside of EMS, Brian and Jenifer own and operate a quilt shop in Fennimore.

Brian’s path to EMS began in 2013, when he read a local newspaper article calling for volunteer ambulance members. Inspired to serve, he joined the Fennimore Area Rescue Squad and quickly discovered his calling. He earned his Advanced EMT certification in 2022, followed by his Paramedic certification in 2024 through Gundersen’s Paramedic Trainee Program.

Today, Brian serves full-time as a Paramedic with Gundersen Tri-State Ambulance while also leading as Acting Service Director for Fennimore Area Rescue Squad. He has worked tirelessly with the medical director to implement flex staffing, ensuring a higher level of care for the residents of his community. His dedication to patient care and operational improvement exemplifies his commitment to EMS.

Brian’s service is also a family affair. His wife, Jenifer, is an Emergency Medical Responder, and their son, Nic, is a full-time Paramedic with Gundersen Tri-State Ambulance who also volunteers in Fennimore. Around their dinner table, the running joke is that EMS is the family business.

Through his leadership, compassion, and unwavering dedication to patients and colleagues, Brian has made a lasting impact on both Gundersen Tri-State Ambulance and the Fennimore community.

Dr. Jason Staszko has dedicated his career to service, beginning as a physician in the United States Navy from 2005 to 2008, including a deployment to Iraq as a Battalion Surgeon. Since 2013, he has provided medical direction for several EMS agencies across Wisconsin, bringing expertise, compassion, and steady leadership to the field. In July 2024, he joined Bell Ambulance as Medical Director. Since then, he has already made a significant impact by leading a collaborative team in revising the company’s patient care protocols to reflect the highest standards of modern prehospital medicine.

Dr. Staszko is not only a respected emergency physician, but also a hands-on leader who is regularly seen around Bell’s stations and riding along with crews. Known for being approachable and deeply invested in both learning and teaching, he builds strong connections with EMS professionals while ensuring they have the support and training they need to provide excellent care.

Bell Ambulance is proud to honor Dr. Jason Staszko as a 2025 Star of Life.

Since joining Bell Ambulance in 2017 as an Emergency Medical Technician, Sergey Dobrinin has impressed colleagues and patients alike with his energy, professionalism, and dedication. His calm bedside manner, paired with a no-nonsense approach, has consistently put both patients and partners at ease.

Recognized early for his skill and leadership, Sergey quickly advanced to the role of Training Officer, where he has mentored countless EMTs and Paramedics. In 2020, he completed his Paramedic education, and in March 2023, he achieved his Critical Care Paramedic certification, enabling him to respond to the most complex and high-acuity calls. From routine 911 responses to advanced interfacility transports, Sergey is trusted to deliver exceptional care in any circumstance.

Though he often flies under the radar, Sergey exemplifies Bell Ambulance’s highest mission: to be there for people in their time of greatest need. His quiet leadership, clinical excellence, and unwavering commitment to his patients and coworkers make him an outstanding recipient of the American Ambulance Association’s Star of Life honor.

Rachelle Hallett serves as a Critical Care Paramedic at Superior Air-Ground Ambulance of Wisconsin, where she is recognized for her passion for patient care and her commitment to mentoring the next generation of EMS professionals.

Rachelle began her EMS journey in 2017 while still in high school, completing her Emergency Medical Responder training at Northeast Wisconsin Technical College so she could volunteer with her local EMS agency in Pulaski, Wisconsin. Captivated by the profession, she shifted from nursing school aspirations to pursue a career in EMS. She went on to earn her Emergency Medical Technician certification, began working professionally as an EMT at 18, and completed her Paramedic license in 2019. In 2021, she obtained her Critical Care Transport Paramedic endorsement through the University of Wisconsin Health Emergency Education Center in Madison.

That same year, Rachelle joined Superior, where her dedication to providing exceptional care quickly became evident. In 2022, she was promoted to Field Training Officer, a natural progression given her drive to instill professionalism and high-quality care in newly hired EMTs and Paramedics. Her colleagues describe her as a welcoming resource and trustworthy mentor who embodies Superior’s high standards of excellence.

Outside of her career, Rachelle enjoys reading, hiking, and spending time with family. In July 2025, she and her husband, Seth, eloped during a memorable hiking trip in Glacier National Park. Looking ahead, Rachelle aspires to serve as a Critical Care Registered Nurse in Superior’s flight program while also pursuing a career in pediatric oncology.

Superior Air-Ground Ambulance is proud to recognize Rachelle Hallett as a 2025 Star of Life for her dedication, leadership, and unwavering passion for EMS.

Tom Felter Jr. serves as a Paramedic and Station Manager at Superior Air-Ground Ambulance of Indiana, where he oversees a team of more than 50 EMTs and Paramedics while continuing to serve patients in the field when needed. With 42 years of experience in emergency services, Tom brings unmatched knowledge, leadership, and compassion to his work.

His career began with service as a volunteer firefighter, industrial firefighter, 911 dispatcher, and police officer before he found his true calling in Emergency Medical Services. Tom worked as an EMT for 13 years before becoming a Paramedic, a role he has held for 25 years, responding to countless 911 emergencies at the Advanced Life Support level.

In 2015, Tom created The Emily Talk, a groundbreaking program designed to help first responders safely and respectfully interact with individuals with Down syndrome, autism spectrum disorder, and other disabilities. Named in honor of his daughter Emily, who was born with Down syndrome, the program has since been shared with audiences nationwide. Over time, it has expanded beyond EMS to include hospital staff, teachers, and students, fostering greater understanding and inclusion.

Tom is also deeply committed to his community. He plays a leadership role in 500 Turkeys, a charitable initiative that provides complete Thanksgiving dinners to families in need.

Married to his wife Tina for 39 years, Tom is the proud father of two daughters, Sarah and Emily, and grandfather to four grandchildren. His decades of service, advocacy, and devotion to his family and community make him a true Star of Life.

Superior Air-Ground Ambulance is honored to recognize Tom Felter Jr. as a 2025 Star of Life.

Gundersen Tri-State Ambulance is proud to recognize Dave Martens for his exceptional dedication and meaningful impact on the Tri-State Ambulance, Gundersen Ambulance, and MedCom teams over many years. In his quality and education role, Dave’s behind-the-scenes work has been instrumental in fostering a supportive and collaborative environment for dispatchers and EMS staff alike.

Much more than a quality specialist, Dave is a trusted mentor and coach who genuinely cares about the success and well-being of every member of the medical communications team. His approachable nature and willingness to listen create a positive atmosphere where staff feel valued and empowered. Dave consistently offers encouragement and guidance, helping team members build confidence and excel in their roles.

Known as the go-to person for any dispatch, LOGIS, or mapping question, Dave patiently takes the time to ensure everyone understands the information and feels supported. His dedication goes beyond technical expertise—he builds strong personal connections that foster teamwork and trust.

Despite managing a significant workload, Dave always maintains an upbeat and positive attitude, inspiring those around him. He serves as a vital link between Gundersen Ambulance, Tri-State Ambulance, and MedCom, providing calm and steady leadership through coaching, troubleshooting, and problem-solving.

Dave’s unwavering commitment to excellence and his genuine care for his colleagues have strengthened the organization and enhanced the quality of care provided to patients. His contributions exemplify the values of the EMS profession, making him a truly deserving 2025 American Ambulance Association Star of Life.

Cynthia Torkelson is a dedicated Paramedic with Gundersen Tri-State Ambulance, deeply committed to the well-being of her patients. She always strives to provide the best care and continuously seeks opportunities to grow in her EMS career. Cynthia’s journey in healthcare began with her service as an EMR for the Monona Volunteer Ambulance in 2015, where she served for eight years before advancing to EMT and later earning her Paramedic certification in 2020.

Originally from Elkader, IA, Cynthia graduated from Central High School and then earned a Bachelor’s Degree in Biology Ecological and Systematics, with minors in German and Natural History and Interpretation, from the University of Northern Iowa. In 2022, Cynthia and her husband, Nick, both joined Gundersen Health System Ambulance in Prairie du Chien, where they have since become an integral part of the EMS community.

Cynthia’s compassionate approach and dedication to her patients have earned her respect among her peers. She is excited to continue her career in healthcare, constantly seeking new experiences and challenges to enhance her skills. Cynthia and Nick reside in Monona, IA, with their two sons, Andrew and Bennet. She is grateful for the opportunity to serve her community and for the recognition of her efforts.

For nearly 15 years, Sam Sye has been the backbone of Tri-State Ambulance’s fleet and facilities management. His vast expertise in ambulance maintenance and repair has ensured a reliable and efficient fleet of 30 ambulances and support vehicles. Remarkably, until this year, Sam single-handedly maintained the entire fleet, managing everything from preventive maintenance to complete engine overhauls and even bodywork, particularly dealing with frequent deer strikes.

Beyond his work with the fleet, Sam oversees the maintenance of Tri-State Ambulance’s eight facilities. His dedication extends further, as Sam is also a licensed EMT and is always willing to step in and run on an ambulance when the demand for services is high.

Sam’s peers describe him as a dedicated, dependable, and indispensable member of the team. Known for his exceptional work ethic and commitment to patient care, Sam is “virtually never unreachable.” He consistently goes above and beyond, ensuring the fleet is always ready, even on his days off. As one colleague puts it, “Without Sam’s hard work and dedication, we would not be able to drive down the road.”

Sam’s commitment to the safety of the community, his colleagues, and his patients makes him a standout in the field of EMS, and Gundersen Tri-State Ambulance is proud to honor him as a 2024 Star of Life.

Mark Schiltz has dedicated over three decades to emergency medical services, beginning his EMS career on May 1, 1988, when he earned his EMT certification and joined the Caledonia Ambulance Service. Currently serving as co-director of the service, Mark continues to make a profound impact on his community. After retiring in 2021 from a 33-year career as a jail administrator, Mark transitioned to full-time work as an EMT with Gundersen Health System Ambulance.

Mark’s dedication to EMS is evident in his compassionate care for patients and his role as a mentor to his colleagues. Known for being an outstanding EMT and a knowledgeable mentor, Mark is also recognized for his work as a CEVO (Coaching the Emergency Vehicle Operator) Instructor, where he shares his expertise and helps ensure the safety and effectiveness of EMS operations.

Mark and his wife, Karen, reside in Caledonia, where they enjoy spending time with their close-knit family, including their two sons, Isaac (Lauren) and Devin (Katie), and their grandson, Holden. The family treasures their time together, particularly on the river in their family-owned pontoon.

In recognition of his lifelong dedication to EMS, Gundersen Health System Ambulance is proud to honor Mark Schiltz as a 2024 Star of Life. His commitment to his patients, community, and colleagues makes him a deserving recipient of this prestigious award.

Loren Mitchell has been a dedicated Paramedic with Tri-State Ambulance for more than ten years. During this time, Loren’s passion and commitment have propelled him into several key roles, including Preceptor, Field Training Officer, Shift Leader, and ultimately Operations Supervisor with a focus on Clinical Services. His clinical expertise, dedication, and compassionate care have set a remarkable standard within Tri-State Ambulance.

Loren consistently goes above and beyond the call of duty, demonstrating unwavering commitment to saving lives and providing top-notch medical care. His ability to remain calm under pressure inspires confidence in both patients and colleagues, making him a trusted and respected figure in the organization.

Known for his infectious laughter and sense of humor, Loren brightens even the most difficult moments, spreading positivity and joy among his peers. He is a practical thinker who goes out of his way to make new employees feel welcome, ensuring that the team functions cohesively and with confidence.

Loren’s patients receive not only the highest quality medical care but also a compassionate touch that helps alleviate fear and anxiety. His exceptional communication skills foster a positive and reassuring environment, bridging the gap between patients, families, and the medical team.

Loren also excels as a leader, readily sharing his knowledge and experience with fellow paramedics and EMTs, which enhances the overall competency of the team. His dedication to ongoing education and training is reflected in his consistently outstanding performance, setting the highest standards of paramedic practice.

In recognition of his tireless efforts, exemplary patient care, and unwavering commitment to the field of paramedicine, it is an honor to have Loren represent Gundersen Tri-State Ambulance as a 2024 Star of Life.

Alissa (Ali) Krisher, a Critical Care Paramedic with Superior Air-Ground Ambulance of Wisconsin, has been a dedicated member of the EMS community for over 11 years. Originally from Marion, Wisconsin, a small town of around 1,200 people, Alissa began her EMS journey as an EMT and quickly advanced to become a paramedic. She later obtained her Critical Care Paramedic certification, serving many years responding to 911 calls and providing expert care to her patients.

As part of the Critical Care Team at Superior, Alissa has brought her passion for exceptional patient care to every call. She has also dedicated time outside the ambulance, teaching EMS at a local community college and volunteering at numerous medical events. She holds a special place in her heart for pediatric patients, always striving to provide the highest level of care to the youngest and most vulnerable members of the community.

Outside of her professional life, Alissa is a single mother to her 6-year-old daughter, Aubree, who is the light of her life. Aubree is the driving force behind Alissa’s dedication to EMS, inspiring her to be the best version of herself both as a professional and as a mother. Together, they enjoy fishing, riding their family’s SXS, cooking, playing various sports, and spending time with family. Both share a love for reading, and their bond is central to Alissa’s motivation to succeed.

Alissa is deeply honored to have been chosen as a recipient of the Star of Life award and looks forward to many more years in EMS. She hopes to inspire her daughter—and others—to believe that they can achieve anything they set their minds to. Her unwavering dedication to her profession and her commitment to being a role model for Aubree exemplify the values of a true Star of Life.

Brian Keith began his career in the fire service in Arizona, dedicating twenty years to serving his community. Throughout those years, he faced many challenges, but the common denominator in all situations was being part of a team that provided superior care to those in need. Retiring as a Captain/Paramedic, Brian decided to move to Wisconsin to be closer to his family.

Brian is married to his wife Kelly, and together they have a blended family with four children, aged 23 to 31, and two young grandchildren. When not working, Brian enjoys traveling to Arizona and Florida to visit his children and grandkids. He and Kelly are both passionate about golf and enjoy spending time on the course whenever possible. He also loves fishing, kayaking, exploring Wisconsin, and spending time with their two huskies.

Currently working as an EMT in Superior, Wisconsin, Brian and his partner, fellow Star of Life recipient Alissa Krisher, were recognized for their excellent care and assistance provided during an emergent CCT interfacility transport. The patient, who had survived cardiac arrest, required seamless, critical care, and Brian and Alissa’s expertise ensured a smooth transport to a higher level of care. Their teamwork and dedication made a profound impact on the patient’s outcome.

Though unable to attend the Star of Life award ceremony in person, Brian is deeply appreciative of this recognition. He humbly acknowledges the contributions of the first responders and hospital staff involved in the case, emphasizing that saving the patient’s life was a collective effort driven by a shared commitment to providing excellent care.

Jade Calvin has been a committed member of Bell Ambulance since 2017, beginning in the Cadet program and steadily advancing her career. Over the past seven years, she has earned her EMD Dispatch certification, Paramedic license, and Critical Care Paramedic license.

Jade’s dedication to education is evident in her teaching roles. She started as an adjunct instructor for the Cadet program, was promoted to Field Training Officer in 2023, and now serves as a full-time Educator in the Education and Training Department. In this role, she has improved existing processes and developed new content and training opportunities for all skill levels.

Beyond her formal roles, Jade is a respected leader. Her peers frequently seek her guidance, and her positive, approachable demeanor provides essential support during difficult shifts. She is also known for her willingness to cover extra shifts and participate in community outreach.

As a patient care provider, Jade’s commitment to her patients is unwavering, consistently delivering exceptional care. This year, Jade was voted Bell Ambulance Employee of the Year by her peers and is being recognized as a Star of Life by the American Ambulance Association for her outstanding contributions.

Gundersen Tri-State Ambulance is proud to recognize Paramedic Gregg Bulman, who has been serving since October 1995. With more than 29 years of experience, Gregg is more than just a dedicated Paramedic—he’s a devoted husband, father, and grandfather. His joy and pride in his family are evident whenever he speaks of them.

Gregg’s peers nominated him for the 2024 Star of Life for his exceptional care and compassion. Known for treating every patient like family, Gregg’s kindness and signature smile were repeatedly highlighted in his nominations. As one nominator noted, “When Gregg walks into a room smiling, he brings a smile to everyone’s face.” His positive energy on every shift is inspiring, especially after nearly three decades in EMS.

Gregg is also an outstanding teacher, sharing his extensive knowledge without ever making others feel inferior. Many say they are better EMS providers after working with him. He’s also known for his generosity, often treating his team to his famous “Bulman breakfasts,” complete with eggs, pancakes, sausage, and sometimes even steak.

Outside of work, Gregg enjoys spending time with his family, working on the farm, and playing the occasional round of golf. He exemplifies what a rewarding and successful EMS career looks like.

Nicholas “Nick” Spencer joined Bell Ambulance in 2021 and quickly made a positive impact. Awarded the Employee of the Year in 2022 by his colleagues, his influence was clear. Rising to the role of EMT Field Training Officer, Nick focused on sharing knowledge, often mentoring EMT students in the cadet program.

Staff members appreciate Nick for his willingness to help and educate. His commitment to learning stands out, and he’s always ready to face challenges head-on.

On a personal note, Nick’s longstanding bond with his wife, dating back to their childhood, speaks to his steadfast nature. His service as a youth pastor further enriches his community as well.

Bell Ambulance is proud to honor Nick Spencer as a 2023 Star of Life.

Since joining Bell Ambulance in 2021, Quentin Nation has time and again demonstrated his leadership and commitment to the field. He played a vital role in an innovative collaboration with the Milwaukee Fire Department, helping staff ambulances at firehouses. This dedication to caring for Milwaukee residents earned him the honor of being chosen as the 2021 Employee of the Year by his peers.

Quentin’s expertise was put into practice when he successfully delivered several babies, further affirming his capability and passion. Rising to the role of EMT Field Training Officer, he now ensures that the next generation of EMS providers receive top-tier training.

Quentin’s work is deeply personal. He proudly carries forward the legacy of his mother, who served as a Bell Ambulance EMT two decades ago. Quentin’s unwavering commitment to service and mobile healthcare makes him a standout Star of Life.

Over the span of her EMS career, Jill Roys has held every title available. She started as a driver, then progressed to EMR, EMT, Paramedic, then Critical Care Paramedic. Today, she serves her community as a Lead Paramedic.

Jill greets each workday with a positive, can-do attitude. She is not afraid of a challenge, is always willing to help out, and serves as an extraordinary role model for both new and seasoned field providers. For example, she goes above and beyond in her efforts to assist with the orientation and training of new employees. Onboarding new staff is not always an easy task, but her dedication drives the success of the process.

Jill was born and raised in a rural community in northeast Iowa. She is married to her husband, Shad, who is a Sergeant with the Fayette County Sheriff’s Department as well as an ambulance driver. Jill has four kids, two stepkids, and one grandchild. In their free time, the Roys love to ride motorcycles and go boating with family.

Jill Roys is a true team player and a great leader to Gundersen Ambulance. Each day, Jill demonstrates teamwork, integrity, and leadership—all that a Star should be!

Rich began his EMS career in Honolulu nearly 20 years ago. Last year, he returned to his roots when he relocated to Western Wisconsin.

Rich is passionate about mobile healthcare and has embraced the future by spending significant amounts of time mentoring and teaching newer EMS providers.

Rich joined the Gundersen Tri-State Ambulance team less than two years ago. However, he has already had an outsized positive impact due to his many years of Paramedic experience in a larger market. His deep experience coupled with his friendly and helpful personality have greatly helped with the onboarding of new employees and EMS providers.

In his free time, Rich loves the outdoors. He is an avid fisherman and hunter.

Leonard Washington is a 9-year military veteran Combat Lifesaver who earned his associate’s degree from Rock Valley College. Leonard joined Superior’s Illinois Division in 2007 as an EMT, then earned his Paramedic certification in 2009 through the Swedish American program.

In 2010, he left Superior to run 911, but did not stay away long. In 2015, Leonard returned to Superior in the Rockford area and became a Critical Care Medic. When Superior opened its Wisconsin operations, he was one of the first to join.

Leonard has played a huge part in Superior’s success in Wisconsin and has moved all over the state to help start multiple stations in Green Bay, Kenosha, Madison, and finally, Janesville. Leonard is always available to help, and his peers and leaders look to him for guidance.

Leonard has a positive work ethic and is always willing to go above and beyond for his patients and coworkers.

Anna Busse, Critical Care Medic at Superior Air-Ground Ambulance Service of Wisconsin, has served her community through EMS for 18 years. In that time, she has worked in private ambulance services handling both emergency and non-emergency response. 

Anna is proud to have been a Critical Care Transport (CCT) Paramedic for 11 years and continues to learn something new every day from patients, staff, and coworkers. In addition to her position in the field, Anna continues to work in a hospital Emergency Room.

Anna joined Superior in 2021 and has been an integral part of Superior’s growth in Wisconsin since then by assisting with opening new stations in various areas throughout the state. Anna is seen as a leader amongst her coworkers as a Field Training Officer and CCT Paramedic who people look to for guidance.

Anna has expressed that her role at Superior is the first time in her career where she feels supported and seen along with feeling like she has all the tools needed to do her job.

Anna’s family is her everything. She says that she wouldn’t be here without the support of her husband along with her mixed bag of family, animals, and friends.