Michael Arquette exhibited heroic leadership in response to the horrific mass shooting that took place in May 2022, at a local supermarket in Buffalo’s East Side neighborhood.
When informed of the shooting, Michael responded without hesitation. He quickly and expertly coordinated with police while triaging all the victims at the scene. He also protected other EMS providers from having to witness the tragedy, only involving them when it was an absolute necessity. Even after more help arrived, Michael insisted on staying at the scene to ensure that the crews onsite had the emotional and medical support they needed. Sadly, the massacre left ten people dead, and three others injured.
The courage and servant leadership Michael embodied that day are representative of the many reasons he is highly respected among team members and fellow supervisors at AMR Western New York.
Jacob Ambach saved the lives of five patients who suffered cardiac arrests last year. If it were not for Jacob’s collaboration with the local teams that were at the scenes of those incidents, the patients likely would not have survived.
In addition, Jacob has assumed leadership over his local operation’s Special Pathogen Transport team, which works directly with the Region 10 Special Pathogen Treatment Center. The team serves as the primary transport crew for all the Special Pathogens patients coming into the region. This includes helping care for the first COVID-19 patients diagnosed in the State of Washington.
A resolute EMS professional, Jacob believes many of the issues faced by the communities he serves can be solved through education and good communication. He is living proof of this principle given the obstacles he has overcome in his own life, including learning disabilities.
In every challenge he faces, Jacob remains steadfast, never allowing his setbacks to slow him down from becoming a trustworthy and accomplished Paramedic.
Danny Abalama is a gifted pilot with a talent for flying in difficult and remote areas throughout his home state of Alaska. As someone who grew up in a village himself, Danny is committed to providing the best care possible to hard-to-reach areas.
In one instance, Danny landed an aircraft in the middle of the night in a small rural region with only the community’s off-road vehicle lights to illuminate the runway. In another occurrence, Danny “hand-flew” an aircraft on a flight from Kotzebue to Kobuk, just above the Arctic Circle, when the aircraft’s autopilot malfunctioned. Despite the demands of that flight, Danny was described as “cool as a cucumber.” He never flinched or faltered.
Danny is always willing to help other pilots on his base. He supports his colleagues so they can be ready in the event they must serve as single pilots without a full instrument panel.
Humble, kind, soft-spoken, and funny, Danny Abalama is a true leader.
Timothy Sanders has served Baptist Ambulance, part of the Priority Ambulance family, since 2018. He has more than 29 years of experience in EMS. Timothy has diverse experience in multiple states and has served as a Field Paramedic, Field Training Officer, Shift Supervisor, County Operations Manager, Flight Paramedic, and Educator.
Timothy currently serves as a Shift Lead with Baptist Ambulance Service in Mississippi. He actively teaches many EMS educational courses. Timothy believes education and continuing training are keys to an exceptional EMS provider.
Tim’s depth of field experience and passion for education recently resulted in his selection to develop and present “EMS & Trauma – Past, Present, Future” at a Regional Trauma Conference in Tupelo, Mississippi.
Phoenix Alexa Reisner started at Trans Am Ambulance Services, part of the Priority Ambulance family of companies, as a Call Taker/Dispatcher in 2014 and became an EMT in September 2022. Her bright disposition and inquisitive nature liven up any shift she is a part of.
Growing up with two parents in the healthcare industry, specifically in ambulance care, Phoenix has developed a strong passion for patient care and medicine. Since she was young, Phoenix dreamed of pursuing a career as a doctor. She has a Bachelor of Science in neurology with a minor in education from Harpur College of Arts and Science in Binghamton, NY, where she also made the dean’s list during her studies. Phoenix is pursuing a Doctorate in Osteopathic Medicine at the New York Institute of Technology. This field focuses on preventative medicine and how each system of the body functions together. She has passed the first level of the Comprehensive Osteopathic Medical Licensing Examination and is currently earning hands-on experience at the local hospitals around New York City. When school goes on break, she returns to Trans Am to pick up shifts as an EMT.
Even with such a busy schedule studying medicine, Phoenix’s commitment to people’s well-being does not stop in hospital rounds. She volunteers at her local food shelter and is a Rock Steady Boxing program team member, which helps individuals with Parkinson’s disease manage their symptoms through exercise. Whenever she returns home, she participates in Olean’s Alzheimer’s Walk to aid the research on this disease. She also makes regular donations to the EMS Leadership of Tomorrow program with each paycheck received.
Phoenix has demonstrated a lifelong commitment to patient care, medicine, and her community. She will surely inspire others to strive for the same commitment to the welfare of others.
Richard “Rick” Nye, BS, NREMTP, has been with Shoals Ambulance, part of the Priority Ambulance family, since 2022. He completed his Paramedic training in 2016. During his career, Richard has served in the field and educational roles in multiple states.
Rick currently serves as a Paramedic with Shoals Ambulance, where, in addition to continuing to provide patient care in the field, he also contributes to the organization in several other ways. Rick participates in new hire orientation, teaching specialty courses, and providing clinical coaching and mentoring to new and existing employees. He also conducts quality assurance initiatives, including regular equipment and medication audits and chart reviews.
Rick is driven by his desire to contribute to the greater good, bringing much value to the organization and the industry.
Jason Nugent has been a paramedic at Puckett EMS for almost 12 years and a supervisor for ten of those years. He worked as a Chattanooga medic before becoming ideally suited for the field supervisor position.
Jason was born and raised in Marion County, Tennessee. He has served as part of Kimball Fire & Rescue. He is active in his community and is a frequent attendee at Marion County Commission meetings. Marion County Mayor David Jackson has said he views Jason as the liaison between Marion County Commissioners and Puckett EMS.
Jason is well-known and well-liked in his community and within our Puckett EMS community. Any time there is a catastrophic event, Jason is on scene to assist—even when it means coming in on his day off from work.
Jason is fortunate that his wife is a long-term dispatcher for Marion County, so she is understanding of the business and Jason’s connection to the community.
Sheila Norton has been with Puckett EMS, part of the Priority Ambulance family of companies, for 14 years. Sheila’s interest in EMS started early. She described how she was an “ambulance chaser” when she was young. Her family and friends thought she was just nosey, but deep inside, Sheila wanted to help. She would run after the ambulance in her neighborhood to see how she could help.
Sheila had a promising career in general merchandising, but that all changed in 2007 when her mother had a stroke. Sheila said the compassion and kindness the EMS crew showed her mother was amazing. She wanted to return that level of commitment and stewardship to other people, starting Sheila on her EMS journey. Sheila attended a rigorous in-house EMT-I program at Puckett EMS and excelled. Her career followed the same trajectory as Sheila rose to the position of Operations Supervisor today.
Sheila’s desire to help others is contagious. She consistently exemplifies genuine compassion and care for her patients and families. Sheila is a role model and “mother” figure to the younger EMTs and Paramedics who come through Puckett EMS. Her gentle yet stern way of leading resonates throughout the company’s culture.
Sheila has received numerous honors, including EMT of the Year and Paramedic of the Year, and she has been honored with several Phoenix Awards presented for exceptional trauma care delivery. Sheila’s patients are also quick to call her out on her compassionate care, noting that Sheila made them feel “like family.”
Teighlor has served Cocke County, TN, since August 2023. She is from a tiny town in Southern Ohio. Watching the care her grandparents received following a stroke and lung cancer planted the seed and grew Teighlor’s love for EMS. She began her career in Huntington, West Virginia, in 2020, as the COVID-19 pandemic began. The area was rampant with addiction and poverty, and Teighlor set a goal to treat each patient just as her grandparents had been treated.
Teighlor believes it does not take much to make a difference in someone’s life. Since working in Cocke County, she has “adopted” one of our repetitive dialysis patients. Teighlor spends her free time brightening the individual’s day, helping with tasks ranging from grocery shopping to painting fingernails—small gestures that illustrate Teighlor’s big heart.
Though Firefighter Richard Majors has only been with the Goodyear Fire Department for one year, and is still undergoing initial Paramedic training, his zeal and commitment were evident on May 25, 2023.
Faced with the daunting challenge of a pediatric drowning incident, Majors exhibited immense dedication, working cohesively with his team to stabilize and ultimately save the life of the young boy. Embracing customer service in both fire suppression and emergency medical care, his actions that day are a testament to his commitment and potential as a firefighter and EMT.
Recognizing his pivotal role in the life-saving intervention, Richard Majors is undeniably deserving of a nomination for the Star of Life Award.
Firefighter Paramedic Kyle Derr has served the Goodyear Fire Department as a firefighter for five years and a Paramedic for two.
On May 25, 2023, he demonstrated admirable professionalism and calm in the face of a challenging situation.
Confronted with the distressing scene of a pediatric drowning, Kyle’s training and instincts kicked in. Working alongside his crew, he played a crucial role in achieving the return of spontaneous circulation (ROSC) for the young boy. By ensuring that the team followed the established protocols, Kyle contributed significantly to the child’s chance of survival and ultimate recovery.
His commitment to EMS excellence, combined with his quick action on that fateful day, solidify his nomination for the Star of Life Award.
Serving for 15 years with the Goodyear Fire Department, Engineer Andrew Goodwin has consistently showcased his unwavering commitment to the safety of Goodyear’s citizens. His depth of experience in EMS was pivotal on the harrowing afternoon of May 25, 2023.
When a pediatric drowning call came through, Engineer Goodwin’s swift response was instrumental in the successful resuscitation of the five-year-old boy. His ability to work seamlessly with his teammates, providing vital support, and ensuring that the crew stayed on scene to stabilize the patient prior to transport, proved crucial. The child’s full recovery is a testament to Engineer Goodwin’s dedication, skill, and adherence to proven protocols.
His valiant efforts on that day make him an exemplary candidate for the Star of Life Award.
With over 25 years of dedicated service under his belt, Captain Patrick Doyle has been a steadfast pillar in the Goodyear Fire Department. His dedication has not only been in fire suppression but also in providing vital emergency medical care to the residents of Goodyear, Arizona.
On May 25, 2023, a chilling call at 1711 hours summoned Captain Doyle and his team to respond to a pediatric drowning at a community pool. Upon arrival, Captain Doyle faced the heart-wrenching sight of an unresponsive five-year-old boy, being attended to by a City of Avondale police officer. Undeterred, Captain Doyle and the crew of Engine 183 swung into action. Under his leadership, they quickly cleared the child’s airway, began CPR/MICR, and stabilized him, ultimately achieving a return of spontaneous circulation (ROSC).
Their exemplary on-scene response, prioritizing stabilization before transportation, proved invaluable, and the child was subsequently discharged from Phoenix Children’s Hospital without any deficits.
This life-saving intervention is a testament to Captain Doyle’s unwavering commitment and expertise, making him a deserving nominee for the Star of Life Award.
Regional Ambulance Service proudly awards the Star of Life to Daisy Moore. In just over a year with us, Daisy has showcased unparalleled compassion and dedication to her patients. Her infectious smile and positivity inspire her colleagues daily.
Starting her EMS career in 2016 with the National Guard, Daisy boasts eight years as a skilled Paramedic. She also actively serves in the Vermont National Guard, further displaying her commitment.
Daisy not only upholds but exemplifies our motto: “Serving People First with Pride, Proficiency, and Professionalism.” We’re honored to have such a stellar Paramedic on our team.
Luke Stengler has been an EMT for one year. He began his service in a quaint town in Virginia, before transferring to San Diego in February 2023. Throughout his tenure, Luke has consistently showcased his exemplary skills as an EMT. Yet, it was on April 1st, 2023, that his dedication and bravery truly shone through.
On this fateful day, the assigned crew on BLS5 comprised of EMT-B Kristine Kokkinos and EMT-B Luke Stengler. While en route to another assignment, they unexpectedly stumbled upon an accident. Swiftly surveying the situation, they halted to provide assistance. In their rapid response, both EMTs ensured scene safety by positioning their ambulance as a protective buffer against incoming traffic, thereby ensuring a safer environment for all present. The duo then proceeded to assess everyone involved, simultaneously relocating vehicles to the shoulder, clearing the main traffic lanes.
Their most poignant moment arose when they encountered a distressed individual, who had crashed his vehicle into the guardrail of an overpass bridge in a tragic attempt to end his own life. As the BLS5 crew approached to offer aid, this individual abruptly ran towards the bridge railing with the intent of leaping. CHP reports and witness testimonies confirm that as the man jumped, both EMT Kokkinos and Stengler, showcasing immense courage and disregarding their own safety, grasped him mid-air. They nearly plummeted off the side of the bridge, which towers 60-70 feet above a bustling freeway. Their unwavering grip and determination ensured that they did not let this individual fall to an untimely demise. Both EMTs displayed a heroic act, risking their lives for someone they had never met, who had made a grievous choice.
Originally from San Diego, Luke is currently advancing his education by pursuing a bachelor’s degree through the University of Arizona online. Off duty, he passionately participates in a hockey league alongside his high school teammates and hones his skills in jiu-jitsu.
The Falck team extends heartfelt gratitude to Luke Stengler for his unwavering commitment to both the organization and the communities we serve. His courage and dedication are truly inspiring.
Paramedic Michael Oseguera was chosen as Falck Northern California’s Star of Life due to his unwavering commitment to aiding those in distress.
While off-duty, shortly after completing his shift, Michael showcased remarkable courage and selflessness. He approached a young woman who was contemplating suicide on an overpass above a freeway. Without a second thought, he offered not only a listening ear and comforting words but also a reassuring embrace that proved crucial in that moment. His prompt response and genuine empathy averted a potential tragedy, safeguarding a precious life.
Michael’s dedication to the community transcends standard Paramedic responsibilities. His actions on that pivotal day truly embody the spirit of a hero, and showcase the genuine heart of a first responder.
In the four short years since Laura Lingeman joined REMSA Health, she has made important contributions to the organization and the healthcare ecosystem of northern Nevada. She was immediately identified as a provider dedicated to clinical excellence, outstanding patient and customer care, and committed to the success of her colleagues. Currently, Laura is an EMS Operations Supervisor, providing clinical and operational support for up to 60 Paramedics and EMTs.
Laura came to the organization as a field Paramedic where she worked for about 18 months. However, her passion for out-of-hospital healthcare couldn’t be contained and she grew into a Community Health Paramedic role. In that position, Laura was instrumental in developing an organization-wide High EMS User policy focused on key performance indicators and data tracking methods. In addition, she worked to expand the scope of practice to include the delivery of additional medications and the use of new monitoring technology for Community Paramedicine (CP) patients. She proactively educated field crews about the need for and use of CP and created social service resource tools for field providers to access during their shifts. Laura has also served on internal committees including the System Needs Committee which included peer-level retention and recruitment work, as well as transitioning field crews to a 40-hour work week. In 2020, she received a STARCARE award in recognition of outstanding patient care.
Having worked as an EMT and Paramedic field training officer, skills instructor, and Search and Rescue volunteer and technician, Laura’s vast mobile healthcare experience is proof of her curiosity, intellect, and energetic approach. She holds multiple EMS-related certifications, and a bachelor’s degree in International Studies with an emphasis in Global Health from the University of Utah.
Laura takes full advantage of living in northern Nevada and spends time snow skiing, rock-climbing, running, thrift shopping, and tending to her 50 house plants.
“Laura is a valued member of the organization,” says Adam Heinz, COO, REMSA Health. “She tackles projects with enthusiasm, seizes opportunities to make improvements, and is trusted by leadership, peers, and crews alike. There’s no question that out-of-hospital healthcare in our region benefits from Laura’s presence.”
Danny Neczek is a skilled EMT and 20-year veteran at MedEx Ambulance. Danny functions as an Operations Supervisor, and will soon complete his training as an ambulance mechanic as well.
On the evening of March 6th, while supervising MedEx’s South Base, Danny suffered full cardiac arrest. Ironically, the team was celebrating National Employee Appreciation Day with pizza.
Fortunately, Danny was surrounded by five EMTs and three Paramedics. The MedEx team immediately reacted and began resuscitative measures on Danny. Danny was down for 22 minutes when the team finally got a pulse back. Danny was rushed by a MedEx crew to the University of Illinois Hospital, where he was placed in a hypothermic coma. Miraculously, 10 days later, Danny was discharged from the hospital with NO lasting effects from the incident.
Today Danny has returned to full active duty, and serves as a walking and talking reminder of the importance of what EMS does each and every day.
EMT Kristine Kokkinos has dedicated her EMS skills and expertise to the residents of San Diego County for the last two years. In this relatively short span, she has impacted the lives of hundreds.
On April 1, 2023, her commitment to the role was dramatically put into practice. While en route to another assignment, Kristine and her partner, EMT Luke Stengler, chanced upon a serious accident scene. Without hesitation, they took command of the situation and positioned their ambulance as a protective barrier from ongoing traffic, making the scene safer for everyone involved.
Their rapid assessment led them to prioritize the victims and clear the traffic lanes. However, one individual, reportedly intoxicated and vocal about his intent to end his life, dramatically accelerated his vehicle and crashed into the guardrail of an overpass. As the crew approached him, the man leapt up and dashed for the bridge’s edge. Witnesses and the California Highway Patrol recounted that as he vaulted over the side, shouting his suicidal intent, both Kristine and Luke, without a second thought for their own safety, reached out and caught him in midair. Teetering on the edge, with a 60-70 ft. drop onto active freeway lanes below, the two EMTs held firm. In doing so, they undoubtedly saved his life.
On a personal note, Kristine has called North County, San Diego home since 2018. She completed her EMT certification at Palomar College and has plans to further her education by pursuing her Paramedic License. Away from the high-intensity world of emergency response, Kristine finds solace at the beach, cherishes moments with her family, and scales heights while rock climbing with friends.
San Diego celebrates and deeply appreciates Kristine Kokkinos for her unwavering commitment and selfless service.
David Swatsenbarg’s EMS journey began when he pursued his EMT licensure at the Tulsa Technology Center in Tulsa, Oklahoma two decades ago. Driven by his commitment to lifelong learning, David continued his education by enrolling at Rogers State University in Claremore, Oklahoma. There, he achieved his EMT-Intermediate credential, marking an important milestone in his EMS career. His relentless pursuit of excellence continued as he undertook the Paramedic program at Cherokee Nation EMS, earning his licensure in 2012.
In April 2017, David embarked on a new chapter of his career by joining Pafford EMS of Oklahoma as a Paramedic. In this role, David provided exemplary care in the field. He soon progressed to his current role as a Supervisor in Haskell County.
David’s dedication to helping others in times of crisis led him to complete two deployments to the US Virgin Islands, where his expertise and compassion were invaluable.
Beyond his professional accomplishments, David is a devoted father to his two children, Billy and Kaylie. During his well-deserved time off-duty, David finds solace in exploring national forests, indulging in camping adventures, and venturing off-road in his trusty Jeep.
David Swatsenbarg is widely recognized as a knowledgeable, skilled, and profoundly compassionate Paramedic. His unwavering commitment to professionalism and compassionate example have set him apart, making him a shining star within the Oklahoma EMS community. Pafford Medical Services takes immense pride in David’s achievements and contributions to the field of EMS.
