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Archives: Stars

Jesse Godin

Written by Aaron Director on . Posted in Uncategorized.

Many nominees are recognized for a specific remarkable rescue or event that tests their courage and or professional skills in the field of EMS. The achievement of such recognition in many instances would not be possible without the support of those who work on their team throughout the year performing in many roles of EMS. Jesse is an example of one of those team members, who report for work every day in the organization supporting field personnel who are deserving of such recognition during a specific heroic event. His leadership as a supervisor in communications plays a significant role ensuring that field personnel have the information and resources necessary for a safe response and effective on scene delivery of quality patient care. Of particular note are the contributions and initiatives that are unseen by the public and so important for the success of the company overall with supervision of telecommunicators, EMD, EMDQ, reporting and daily support of the billing office that drives the economic engine of the company. Jesse is a father and husband with core family values. His primary personal interest is with his family. Jesse is a professional fireworks technician and in fact played a role in the 2013 July 4th fireworks display in Boston. He could be considered a jack of all trades with a technical expertise. Jesse is always goal focused and enthusiastic with an intense interest in solving problems. His intense interest often inspires others to perform better both at work and at home. He has made Cataldo Ambulance Service his home since March of 2008. Jesse is the senior supervisor of the Boston Communications Division. A train the trainer for the 911 Sentinel Patriot system, CTO, EMD, EMDQ, Rescue Net data reporting and ePCR billing compliance team. Supervisor Jesse Godin is an exemplary member of the Cataldo team. His recognition is not based on a single specific event. Recognition for his nomination is much more difficult to achieve. It requires contributions and initiatives that support the team overall every day on every shift from the field to dispatch and the overall economic health of the organization. Significant responsibility in the daily operation of the Boston Communications Division, Jesse supervises and assists team members as needed during shifts with technical work in receiving and dispatching emergency calls. He assists with management duties and requests in a wide variety of ways from special projects to on-going day to day reporting and problem solving. It’s important for him to know that the telecommunicators in dispatch are professional, knowledgeable and focused on customer service. This assurance comes from his participation as a CTO and assisting the Training Administrator with the initial 911 equipment training and certification of staff or as a CTO. Quality patient care through EMD is a priority for as well and is a member of the EMDQ quality assurance team. Well known to the compliance and billing office resolving ePCR complications and assisting with completion of calls assuring that revenue flow is available for the tools and equipment that are required in the delivery of quality patient care that the Cataldo organization is known for. In closing I would like to say that Jesse is a great example of someone who has earned the Star of Life through hard work and dedication to his EMS organization from the front end delivery of patient care to the back end behind the scenes.”

Brian Gonsalves

Written by Aaron Director on . Posted in Uncategorized.

Brian is a paramedic for Atlantic Ambulance Service, a division of Cataldo Ambulance Service, based in Peabody, Massachusetts. Brian has organized a city-wide response time improvement effort for school campuses. He is a bright, energetic young professional who takes his commitment to work, workplace, family and community very seriously. Brian ceaselessly communicates with co-workers on ways to improve the performance of the EMS team every time they respond. After experiencing first-hand the delays in access to patients at some school campuses, Brian set about to improve the EMS System’s performance for this special population. In some cases, the difference in “arrival at scene” and “arrival at patient side” times on these sprawling campuses could be as much as five to six minutes. As he began, what he found was a wide variety of procedures among the schools in the city where he works and resides with his wife and two children. He quickly assembled schematics of the schools from public safety databases which included door numbering and descriptions of functional areas of the schools and their associated facilities. He added satellite mapping images to assist responders in navigating their approach to the campuses based on their ultimate destination. This guide will be placed in each of the ambulances serving the City. Brian contacted school department officials, ultimately arranging with the Superintendent to make an “EMS System response 101″ presentation to a citywide meeting of Principals. To that group, he described the potential for improved response and proposed options for training by facility and drill scenarios. That group now has a greater understanding of how their direct action, both in preparation and in individual incidents, can impact the lives of the students in their charge. In addition to the many hours of volunteer time he has already invested, Brian has assured the Superintendent that as he rolls out the city-wide plan to improve the schools’ responses to medical emergencies, Brian will be there to provide the EMS perspective for the staff. Brian is already talking about taking this model as a proposal to each community served by Atlantic Ambulance Service. Based on his energy, creativity and passion for improving care to the children of our communities, we’re sure he will be successful in those efforts as well.”

Rick Garcia

Written by Aaron Director on . Posted in Uncategorized.

Rick Garcia has been employed at EMSStat since 2010 when he started as an EVO. After Rick received his paramedic license he took an early retirement from the Watonga Fire Department and accepted a full-time paramedic position at EMSStat in 2012. He remains a volunteer Watonga firefighter. The knowledge and discipline he acquired during his career in the US Navy have been put to excellent use at EMSStat. During his career at EMSStat he has been an advocate for improving education for his co-workers. He has also worked on improving education for all EMS providers. He is a Field Training Officer at EMSStat, a role he helped develop. Rick is also involved in Emergency Vehicle Operations classes and is a Train the Trainer in this capacity. He is also a valued member of EMSStat’s Disaster Response and Haz-Mat teams. An excellent clinician, Rick provides quality, efficient and compassionate care to his patients. Rick is well liked and highly respected by his co-workers, who look to him as a resource. EMSStat greatly appreciates the hard work, professionalism and commitment that Rick has shown as a paramedic.”

Daniela Garcia

Written by Aaron Director on . Posted in Uncategorized.

Daniela Garcia is the North Shore LIJ Health System Center for EMS Staten Island Division selection for the AAA Star of Life Award. Daniela started her EMS career in 2007 at Richmond County Ambulance where she earned EMT of the Year in 2012. In 2011, she began her career with the Center for EMS in Staten Island where she quickly showed her commitment and dedication. In 2012, Daniela completed Paramedic school and was on the winning team of the Paramedic Program Simulation Battle. She was also on the multidisciplinary Staten Island University Hospital Simulation Team that came in second place, by the slimmest of margins, in the first North Shore LIJ Regional Sim-War of 2013 Daniela’s partners and colleagues emphatically recommended her for this distinction because of her commitment to her patients and her colleagues. Her future plans are to continue her education to complete her degree in Biology.”

Forrest Fikes

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Forrest Fikes was selected to represent as one of three Stars of Life for LifeNet. His peers selected him for his professionalism and the example of what LifeNet strives to represent. One of the comments written about him stated, “Forrest is a good example for all, he is always kind, professional and represents LifeNet well.” Forrest began is LifeNet career in 2008. He and his wife Missy reside in Hot Springs, AR with their 2-year old son, Jet.”

Alex Durio

Written by Aaron Director on . Posted in Uncategorized.

Alex Durio joined Acadian Ambulance in 2008, as an EMT-Basic in their New Orleans, LA, operations. Soon thereafter, he realized that EMS combined his passion for medicine with his love of public service, and he began paramedic school. After completing his certification in 2010, he returned to his hometown of Lafayette, LA, to work for Acadian’s “Hub City” operations. He has certainly thrived in this role, and was recently named as Acadian’s 2014 Louisiana Paramedic of the Year. In December 2011, Alex placed his EMS career on hold to join the U.S. Marine Corps Reserve. Gone for nearly a year, Alex returned to Acadian and picked up right where he left off. Because of his service to our country, Alex was awarded the Paramedic of the Year Commendation Medal in 2013 by the Attakapas Chapter of the Sons of the American Revolution. Alex is an avid outdoorsman, and spent many years in the Boy Scouts of America. He is currently enrolled in the University of Louisiana at Lafayette, pursuing a degree in mathematics.”

Ute Dorflinger

Written by Aaron Director on . Posted in Uncategorized.

Ute Dorflinger’s caliber of work as Medic’s ePCR Coordinator speaks for itself. Ute has a determined, head-on approach that has made an enormous impact particularly with Medic’s Electronic Patient Care Report software, ensuring that paramedics and EMTs have the best technology available to assess patients and accurately document critical information. Dorflinger’s dedication and accountability are apparent to all. She shares Medic’s goals of always looking for improvement and uses her skills as a collaborator to build solid working relationships with the Office of NCOEMS, Premis, Medusa Technologies, departments across the Agency, hospital personnel, and most importantly, her fellow Medic colleagues. Ute’s stellar track record of successful process improvements and project management exemplify the characteristics of a 2014 Stars of Life recipient.”

Leigh Dooley

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Leigh Dooley began her 24 year career in EMS in Cobb County, Georgia as a EMT Basic and became a Paramedic in 1992. Leigh currently serves as a Sr. Paramedic/Field Training Officer where she routinely first responds on calls and mentors new and seasoned employees in the field. She is a certified instructor in Basic Cardiac Life Support, Advanced Cardiac Life Support and Pediatric Life Support and assists teaching classes at the MetroAtlanta EMS Academy. On her days off she teaches CPR/AED training to our local Georgia High School and Georgia Middle School Athletic Associations, local school system employees, neighborhood associations and scout troops. She coaches Girls Fast Pitch Softball and serves as a mentor to young girls in need of a positive role model. She teaches her girls the importance of servant leadership and has them participate in raising funds at the American Cancer Society Relay for Life. At Christmas, Leigh organized, raised funds and coordinate volunteers to provide gifts to kids at the local Boys and Girls Club. She also provided Christmas gifts and treats to 46 caregivers and staff members at our local hospice. MetroAtlanta Ambulance employees nominated Leigh to receive the Stars of Life Award and represent our company. Her compassion for others and selfless acts of philanthropy and community outreach is a great testament to her love for others. She is a great representative of the EMS industry, our company and she serves as a role model for us all. Leigh has a daughter Morgan and lives in Kennesaw, Georgia.”

Adam Donahue

Written by Aaron Director on . Posted in Uncategorized.

Adam has been nominated for this award by multiple employees over the past two years. He’s a person who has always taken initiative to be a leader even before he held a leadership role within Lakes Region EMS. His dedication to his organization has continually proved this for over 16 years. Adam started out his career as an EMT and over the years has worked his way up to Paramedic, Field Lead, Supervisor, and most recently Ambulance Operations Manager. His willingness to learn and grow as a professional and his passion for the job has continued to show in his leadership. Adam also spends his time serving our local police force. He is the first and longest standing medic on the SWAT team and continues to play an essential role in sustaining the SWAT Medic program at Lakes Region. Despite this dedication and commitment, he continues to prove there is more room for growth as he is currently working to complete his BA in Organizational Leadership. He has long work days and late school nights, yet he still gives 100% to his job and the community. Adam maintains his dedication and outstanding commitment daily by always going the extra mile. He is responsible for the training and orientation of all new staff, vehicle maintenance and operational supplies, and equipment purchasing. He is willing to listen and problem solves, as well as finds creative solutions to day to day issues. Adam has the clinical expertise to excel as a Paramedic and the leadership knowledge to manage a team of people with integrity and professionalism. He does all this while maintaining a smile on his face making for an enjoyable working atmosphere. Adam has an infectious laugh that fills the office and a big heart that reaches many. Lakes Region wouldn’t be what it is today without having Adam as a member of its team. The Lakes Region EMS leadership and staff thanks him for all of the hard work and dedication that he has given to the organization, through his time and thoughtfulness, his leadership, and his ownership to the organization and the people working alongside him. Every member of the staff, from the executive leadership, to the clinical staff feels honored to have such a great leader and individual working by their side.”

Erin Dolan

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Erin Dolan is a licensed Emergency Medical Technician and Senior Dispatcher in Emergent Health Partners’ Communications Center. Hired in 2002, he spent his first two years working as an EMT for HuronValley Ambulance. In 2004, he transferred into the Center. Erin started in the Communications Center scheduling and dispatching nonemergency wheelchair vans and senior buses. Looking for more challenges, Erin sought the education and experience to move into the 9-1-1 area of the Center. During the training program, Erin learned all of the numerous positions in the Center.”He is a very respected and trusted senior dispatcher, an excellent role model with a strong work ethic,” states Kevin Irwin, Manager, Emergent Communications. “He provides excellent assistance to both his colleagues and the customers who call for service.” During Emergent Communications’ special event season, University of Michigan Football and Michigan International Speedway present dispatch challenges different from everyday activity in the Center. Erin adapted to the unique demands required to dispatch successfully from the Center for these events. During the past U-M football season, Erin was instrumental in providing great direction and dispatching during the games. It seems that whenever a large natural event occurs, Erin is always the primary dispatcher. In the past few years, we have had two tornado touchdowns and one train derailment, all with Erin providing the primary dispatching assignments. During these times, Erin provided great leadership, direction and support to all those involved. This type of excellence under pressure is greatly appreciated and recognized by Emergent leadership. Erin’s unique sense of humor can lighten the day and remind everyone that it can always be worse. He says, “Remember, we can provide an enormous amount of good with each call we handle. We do make a difference.” Erin and his family live in a rural area where they enjoy the outdoors as much as possible.”

Laurine Dennis

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Laurine Dennis became a paramedic in 2004, and has been with St. Francois County Ambulance District for the past 9 years. Her most recent accomplishment in her career has been becoming a Supervisor for the district. She is also a valued member of the districts paramedical tactical team. During the course of her career as a paramedic, she has demonstrated the depth of compassion she can have for each individual while continuing to provide outstanding patient care. Laurine had one particular event in which she was able to not only provide care for a patient that night but for months to come. She was dispatched to a 20 year old unresponsive patient who had overdosed, as she responded to the call she reflected on what care to provide as well as how frequent these types of calls were becoming. The call went by the book and once the patient was loaded in route to the emergency room, she decided to have a heart-to-heart with the gentleman. She informed him of how they found him and had there been no one around, death may have been the outcome. Also that his little brother had been there to witness the entire scene, she continued to tell him that his family loved him very much. That he needed to love himself in order to become clean. Two months later, he showed up at the ambulance shed to not only personally thank Laurine for saving his life but for giving him the motivation and clarity he needed to get his life back. He is planning on becoming a paramedic in the near future. This young man also changed her life as well, his situation has reminded her that you never know what the cause is for a patient’s actions and furthermore may never know how your actions will impact a person’s life forever. Laurine is supported by her husband, John and their 2 children.”

Mike Dodson

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Mike Dodson has been a paramedic since 2008 and a supervisor for St. Francois County Ambulance District the last 4 years. He has demonstrated the ability to provide excellent patient care while remaining highly compassionate to those in need, as well as extending this compassion to the family members involved. He was instrumental in the implementation of the necessary training needed for the paramedic tactical team that has been formed for the community. One particular event in his life exemplifies the type of person and paramedic he has become. He and his wife were having dinner at a restaurant when he witnessed a gentleman go into cardiac arrest. He quickly began CPR and directed a bystander to call 911. When EMS arrived they took over providing patient care, in which they were able to achieve ROSC while in the restaurant. When he returned to his dinner his wife, emotional from the scene, asked how he could continue to eat after what had happened. He responded, “That is what we do, we help people.” The pride he saw on his wife’s face that day is something he will never forget. Mike is supported in his career by his wife, Shelly and their 5 children.”

Salvatore DeLucia

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Sal DeLucia began his career in EMS in Vermont then moved back home to Connecticut where he continued his career as an Emergency Medical Technician first for Flanagan Ambulance and then for New Haven Ambulance Service in New Haven, Conn. As a dedicated, hardworking EMT, Sal advanced to the Paramedic level in 1988. His strong commitment to patient care enables him to mentor many of his colleagues and he is widely recognized as one of the most knowledgeable, committed Paramedics in the region. He always demonstrates the AMR core values while anticipating a patient’s needs, safety and comfort. As a Paramedic and Field Training Officer, Sal has inspired many of his peers while dedicating himself to his profession. He regularly attends local municipal emergency management meetings. He presented a plan to the community of Orange, CT to adopt a “Heart Safe Community.” Sal worked with local businesses, volunteer agencies and business leaders to purchase CPR assist devices for the town. He then conducted CPR training for the town’s employees and EMS providers. At a recent standby community event, a patron went into cardiac arrest in front of Sal and the EMS team. Sal successfully guided the team in patient care, providing early CPR and ALS protocols resulting in a CPR save and the patient ultimately discharged from the hospital.”

Mechele Cruz

Written by Aaron Director on . Posted in Uncategorized.

Mechele Cruz is a shining star of Muskogee County EMS. She has an attitude of “don’t-quit” rarely seen in any industry, much less, EMS. Mechele is known for her kind and caring attitude, not only with staff, but with medics and students as well. Occasionally in life, one is lucky enough to encounter a person who goes above and beyond as a normal course of their day and never thinks anything other than “it’s just business as usual.” We at Muskogee County EMS get to work with one such person every day and that person is Mechele. Mechele has been an AHA CPR and first-aid instructor for several years. She has been AHA Regional Faculty for Oklahoma for the last 4 years and is currently the Oklahoma region Emergency Cardiovascular Care Committee Secretary. Her students routinely rave about her abilities and about how comfortable she makes them as they learn this life-saving skill. Many of her students relay how they were able to successfully use what she taught them to aid someone in need, and even to save a life. We may never know how many lives Mechele has impacted by this skill alone. Working several years on the ambulance, it is routine for her partners to see her going out of her way to help a patient. She has (and still does) bought groceries for elderly patients who couldn’t get to the store, cooked dinner to take to someone whose loved one was ill, bought school supplies and clothing for a needy child, or driven someone to a doctor’s appointment, all out of her own pocket and all of her own volition. At times, it seems unbelievable that one person could be that giving, but she is. Mechele gives of her time, her money, and her self, strictly out of a love for people and those in need. Besides being an incredibly skilled EMT-I, Mechele has worked for several years as a certified Emergency Medical Dispatcher. She is very knowledgeable and compassionate to the callers who dial 911 and calms them in the face of crises. It is not uncommon for Mechele to call back later just to check on them and see if she can be of further help. Since Mechele started at MCEMS, she has always been very involved in our community events and public relations. She has been at more health fairs, EMS tours, blood pressure checks, and job fairs than could be counted, and has been instrumental in developing our “Sentimental Journey” program. Mechele is also a certified child passenger safety technician and has an additional specialized certification in child passenger safety technician for children with special health care needs. Because of her outgoing personality, her involvement with multiple aspects of patient care, and her willingness to seek out new opportunities to serve, Mechele was promoted in 2013 to the position of Community Relations Officer, and is now in charge of our public education and public relations programs. Even now, she never stops looking for ways to provide care to the citizens that rely on us. Because of this, the administration and her peers have recognized her as the MCEMS Support Staff of the Year for 2014. When described as having a “don’t quit” attitude, it’s because Mechele does all of these things (and more that we may not even be aware of because she doesn’t call attention to them), on top of bravely fighting through a rare kidney disease that required multiple trips to the Mayo Clinic and multiple rounds of chemotherapy. It was only in January of this year that she was declared to be in remission. Mechele and her husband, Sonny, have a blended family with three children: Tyler, Dalton, and Kala. She and Sonny are very excited to be expecting their first grandchild in September. Please accept this as our enthusiastic and unreserved nomination of Mechele Cruz for an OKAMA Star of Life for 2014. She is very deserving and will represent not only Muskogee County EMS, but also OKAMA, with honor and distinction.”

Darren Cowley

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Darren Cowley started his emergency services career in 2009, firefighting with the Simms Fire Department in Simms, Texas. He served as Captain and Training Officer for the department. In 2011, Darren began his EMS career with LifeNet in the Texarkana division as an EMT and receiving his Paramedic certification in 2013 through Texarkana College. His peers at LifeNet describe Darren as very compassionate, honest, professional, treating patients like family. Darren strives to exhibit LifeNet’s mission, values, and vision. Darren describes himself as a Christian, giving all glory to God! Darren currently resides in Avery, Texas with his wife Angela and their seven children, Emma, Cole, William, Sylvia, Brayli, and twins Jed and Wally.”

Randy Cowger

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Life EMS is honored to submit Randy Cowger as our 2014 Star of Life. Randy began his career in EMS in the year of 2000 as an Emergency Medical Dispatcher in the Life Communications Center. Randy was honored by the City of Enid for his role of providing pre-arrival instructions to a family member of a four year old child who was found face down in a swimming pool. Randy provided CPR instructions to that family member while dispatching an ambulance to the residence. Randy was credited for his quick actions and efficient use of his EMD skills in the resuscitation of the child who survived the near tragedy with no mental or physical deficits and is currently living a happy and normal life. Randy, a basic EMT, is always willing to help in any area of operations at Life EMS when needed, as an Emergency Medical Dispatcher or an EVO on an ambulance, in addition to his duties as Supervisor of Uplift wheelchair services. Randy has a very outgoing personality and is endeared by patients, nursing staff and fellow employees at Life EMS. He willingly steps up and does anything asked of him with a big smile. Thanks Randy!”

Earl Cottom

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Earl is being nominated for providing outstanding care and exceptional service to his patients at LifeCare Medical Transports. With a strong passion to help those in need, Earl became certified as an EMT-B in 2008. As a valued EMT at LifeCare, Earl holds two positions; one as a Team Leader and another as a Field Training Officer. Since becoming a Field Training Officer with LifeCare, Earl has continued to go above and beyond in assuring all crew members have the proper training with LifeCare’s equipment, procedures and processes with a strong focus on providing exceptional customer service with each and every call. Earl is always willing to help with community events. He was very involved with the teaching of hands-only CPR, which attracted over 3,000 participants. Earl has a true passion for teaching and training, and has an engaging presence with his students. Earl is often referred to as someone with compassion, consideration, and affection with all those he comes in contact with, which is why he continually receives compliments from patients and facilities. One of Earl’s co-workers said, “Earl is someone who, no matter what is going on, always has a smile on his face and is upbeat.” We at LifeCare Medical Transports are honored to call Earl Cottom a STAR since joining our team in 2010.”

John Conroy

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John Conroy is the North Shore LIJ Health System Center for EMS Manhattan Division selection for The AAA Star of Life Award. He is worthy for this distinction not because of a single act, but a body of work that includes countless pre-hospital saves, rescues from the WTC bombing and tireless work at the WTC after the attacks of September 11th, 2001, in addition to numerous professional awards and distinctions. John began his career in EMS in 1982 as a volunteer for AstoriaVolunteer Ambulance after being dragged there by friend, but he instantly fell in love with the job. He became an EMT shortly thereafter. John began work with NYC EMS covering the neighborhoods of the South Bronx and Washington in 1985. His decorated career in NYC EMS includes receiving the Medal of Honor. In 1989 John began his career with Lenox Hill Hospital, then not yet a member of the North Shore LIJ Health System, where he carried on his commitment to excellence. John transported victims from the 1993 WTC Bombing and returned to assist in setting up a causality collection point on the 44th floor. For his actions that day he was awarded the Medal of Excellence. John was also there that fateful day in 2001, arriving just as the second building collapsed. In the wake of the attacks, John formed and still chairs the Carlos Lillo Memorial Paramedic Scholarship Fund in honor of his fallen colleague and friend. In 2005 John received the NYC Mayoral Award of Excellence for a cardiac arrest save of a prominent new figure. The professional accolades and distinctions John has received over the years also include the Life Saver Medal,Vice Presidential Unit Citation, Award of Merit, Medical Directors Award, Medal of Accomplishment, and numerous Pre-Hospital Save Awards. There is no question to John’s professional career being an outstanding one. In addition to all his professional accolades, John is a professional bowler who won the 2013 East Region PBA50 Bowler of the year. It is for all these reasons that John was the natural choice for The Star of Life award. His unwavering professionalism throughout the years is second to none.”

Robert Conrath

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In 2008 Robert Conrath joined the Metro West Ambulance family of companies. In 2011 he was promoted to Field Training Officer, during that time he played an integral part in developing policies and procedures for the Non-Emergency transport division. Becoming an FTO has allowed him to share his extensive skills and knowledge with new employees within the company. Robert has since graduated from Oregon Health and Science University’s Paramedic program and is continuing to make a difference within our ambulance division. Roberts’s strong willed dedication and leadership to the company has paved the way to success for our Non-Emergency division and he is an excellent example of a Star of Life recipient.”

James Collins

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James Collins started out in EMS as a volunteer in 1978 and 8 years later joined Regional Ambulance. Jim made EMS his career profession and has always been proactive with his training. He was one of the first employees to attend Paramedic school after the service became a Licensed Paramedic service in 1990. He gained his UMBC Critical Care Paramedic designation by taking the 8th course held in the nation put on by UMBC in 1996 at Regional Ambulance. He was chosen as the Vermont Paramedic of the year in 2001. Jim is a long time respected Paramedic Shift Supervisor who leads by example. He is known for being very fair and would never assign anything to a fellow employee he wouldn’t do himself. He is knowledgeable, dependable, dedicated, personally credible and a Great Paramedic. Jim has faithfully served the citizens of our coverage area for the past 28 years. He has been chosen as a Star of Life for his many years of service to his patients, fellow staff members and to the EMS profession. This year Jim will be semi-retiring and moving into a part time status to enjoy more time with his wife, children and grandchildren. Jim Collins sets the example of our service’s motto “Serving People 1st with Pride, Proficiency, and Professionalism”.”